Our company has an extensive website, with multiple language versions, that is managed by a small two-person team. We have front-end development experience, but we aren't trained in the back end, and we are also tasked with managing numerous other digital platforms in addition to our Sitecore content management system.
Softweb was an attractive option because they could handle our website security, network, back end, front end, and design needs on an ongoing, hourly basis. Our contract with them began when they upgraded our Sitecore instance to the most recent version in December 2020. Since then, we have been extremely happy with their services and would recommend them to anyone looking for outsourced Sitecore and Azure assistance.
Of particular note is the strong responsiveness and communication we receive from the Softweb team when we reach out to report any issues. Despite a significant difference in time zones, our communications are consistently answered promptly, and the team makes a clear effort to understand and address any issues to make sure our needs are met.
We also appreciate that Softweb's leadership regularly checks in to assess our level of satisfaction and give us an opportunity to report any concerns. Attention is clearly paid to making sure their clients get the results they're looking for.