Agentforce consulting services
Drive faster, context-driven customer interactions on all channels with AI agents that think and act like your best reps.
Build AI agentsDrive faster, context-driven customer interactions on all channels with AI agents that think and act like your best reps.
Build AI agentsOur Clients
The future of customer interaction is intelligent, hyper-personalized, and always-on. And AI agents that are smart, self-learning, and always there, can act as your front-line agents – engaging with your customers. With Salesforce Agentforce, you get pre-built AI agents powered by generative AI and your Salesforce CRM data. They also connect with systems like knowledge bases, product catalogs, and past interactions for contextual actions.
Softweb’s Agentforce consulting services and partnership with Salesforce have helped clients deploy AI agents at pace and scale. Research by Salesforce shows Agentforce can deliver AI agents 16x faster and 75% more accurately. Our team of 25+ certified Salesforce experts including AI associate, data cloud consultants, platform developers, administrators, etc., ensure each agent adapts to your dynamic scenarios, makes decisions in real time, and contributes to better customer outcomes.
With our Agentforce consulting services, launch Agentforce agents fast and see impact where it counts – across every customer-facing interaction.
Deploy intelligent Agents built around your unique sales, service, or support goals. Our experts tailor every implementation to your workflows, ensuring rapid setup, secure execution, and high-value outcomes.
Migrate your core systems, processes, and data to Agentforce with zero disruption. We handle CRM, workflows, and prompt logic transfer end-to-end – fast, compliant, and tuned for performance from the start.
Build and launch Agentforce-compatible apps that extend platform value. We deliver scalable, compliant apps designed to integrate deeply with your workflows, internal logic, and Salesforce’s evolving AI capabilities.
Connect Agentforce seamlessly with your CRM and business systems. We ensure agents access the right data, act intelligently, and deliver measurable impact across customer journeys and internal operations.
50+
Successful Salesforce projects
25+
Certified Salesforce developers
10+
Valuable clients for Salesforce
10+
Years of domain experience
8+
Countries served
Connect with our consultants to explore what Agentforce can solve for you.
Start your consultationWe design every Agent to your goals, workflows, and data – so it can handle real tasks, decisions, and conversations quick and accurately.
Deliver consistent, human-like support through service agents. Respond to queries, resolve issues, and escalate when needed – all while reducing wait times and improving satisfaction.
Boost outbound velocity with AI-powered SDR agents. Automate personalized outreach, qualify leads, and schedule meetings, so your team can focus on closing, not chasing.
Guide new users or customers through setup, activation, or service adoption. Answer questions, suggest the next steps, and ensure a smooth start from day one.
Upskill every rep with a real-time AI sales coach. Simulate live scenarios, suggest better responses mid-call, and align coaching with your proven playbooks and objection-handling strategies.
Accelerate campaign execution from brief to optimization. Use AI agents to generate copy, build segments, and refine journeys – all in natural language and powered by real-time performance data.
Automatically draft sales proposals, RFP responses, and value decks by pulling in relevant client data, case studies, and past success stories – ready for review and personalization.
Analyze past interactions, sentiment, and buying patterns to surface insights that help teams personalize engagement and prioritize key accounts.
Automate internal task assignment and status updates across departments – especially for sales ops, marketing ops, or revenue ops.
Combine historical data with live pipeline inputs to generate real-time forecasts. Suggest adjustments to targets or resources based on current trends.
Industry
Manufacturing
Technologies
Salesforce Lightning Web Run Time, SSIS, Oracle SR, Oracle EBS
Challenges
Business impact
Certified Salesforce consultants skilled in Agentforce multi-agent design
100+ AI agents built and deployed across enterprise workflows
Deep knowledge of prompt design, orchestration, and guardrails
Proficiency in integrating Agentforce agents with Einstein GPT, OpenAI, and Bedrock
Experience in running open-source models privately and integrate outputs with Agentforce workflows
Agentforce is a platform within Salesforce that helps businesses create and manage autonomous AI agents for functions such as customer service, sales, and marketing. These agents can learn, adapt, and improve their performance over time.
It helps businesses like yours to automate repetitive tasks, reduce customer service costs, and boost sales efficiency. Its agents can make it possible by proactively qualifying leads, scheduling meetings, and coaching sales reps.
Yes – they are built for it. Agentforce agents can connect with your existing tools, whether you are on Salesforce or not. From your CRMs and knowledge bases to ticketing systems and communication channels, Agentforce agents – with its modular, API-driven architecture – can connect via APIs, middleware, or Salesforce-native integrations. That means you don’t need to overhaul what already works, just bring in the intelligence where it matters most.
Absolutely. Agentforce takes data privacy seriously. It runs on the trusted Salesforce Einstein Trust Layer and includes enterprise-grade features like access control and data masking. Plus, it’s built to align with major regulations like GDPR. Meaning that you can innovate with AI while staying compliant and protecting customer trust.
Agentforce is Salesforce’s AI-native platform for building agents that reason, act, and coordinate – across systems. While most chatbots just answer questions, Agentforce agents take real action: updating records, assigning tasks, escalating issues, or scheduling follow-ups. And with built-in integration to Prompt Builder and support for LLMs like Einstein GPT and OpenAI, they work at enterprise scale – securely and intelligently.
It grows as you grow. Agentforce is built to support everything from a few simple workflows to hundreds of specialized agents across your organization.
As your business needs evolve, Agentforce allows you to:
Not at all. Agentforce is designed to get you moving fast – even if you don’t have an AI team. Our consultants help you assess your goals, map them to Agentforce use cases, and build out agents that align with your team’s workflows. We handle the technical side so your team can stay focused on delivering outcomes.
Engage your customers 24/7 with automated, hyper-personalized communication
With our Agentforce expertise, get an AI agent that is pre-designed for your industry and aligned with your business goals.
