Nowadays, an increasing number of businesses are taking steps to transform into a digital enterprise. Not only that, but businesses are also looking for ways to increase business sales and productivity by achieving the end goal of satisfying the customers as well as clients. By the virtue of Microsoft Dynamics 365, businesses get an opportunity to be more focused on business relationship management and deriving better ROI.
Gartner, a leading independent research firm, recognized Microsoft Dynamics 365 a Visionary in its 2020 Magic Quadrant for Cloud ERP for Product – Centric Enterprises
What is Microsoft Dynamics 365?
Dynamics 365 is a cloud-based enterprise software platform, combining CRM, ERP and HCM products together with Power BI reporting functions in a unified package.
With Dynamics 365 (D365), organizations can enhance any business process, gain actionable insights and integrate various Microsoft tools of all sizes. Also, it is available as a cloud service or can be deployed on-premises depending on the unique requirement of clients.
In this blog, we will be mentioning some significant reasons why Microsoft Dynamics 365 is a real game-changer.
Some reasons why you should choose Microsoft Dynamics 365
Nurture customer relationships
Your customers can have seamless customer service as Microsoft Dynamics 365 integrates data across marketing, sales and services. It connects everyone to a single source of client information, increases reliability and unifies their experience with your business.
Get a 360-degree view of customers’ portfolio
The primary function of a CRM is to enhance customer retention by giving greater visibility to customer interactions in a shared and centralized CRM database that is accessible by all. Microsoft Dynamics 365 CRM provides a complete view of customers and prospects with their details such as phone calls, documents, meetings, emails, to-do’s, etc.
Enable integration with Office 365 and Microsoft Outlook
A lot of users depend on Microsoft Outlook and Office 365 to manage their emails and documents related to customers, suppliers and prospects. Microsoft Dynamics 365 CRM offers integration with these applications by default which helps to store emails and documents for clients’ records and access them as and when needed with a smoothly connected experience.
Provide a unified platform with seamless integrations
Many organizations have already migrated to the cloud without knowing that leveraging multiple cloud solutions can cause several problems just as in traditional systems. But Microsoft offers all the elements of an intelligent cloud, providing you with access to a plethora of business applications as well as analytics tools to deliver a value-driven, affordable and turnkey solution on a single platform.
With MS Dynamics 365, you can operate a friction-free business and make intelligent decisions at cloud speed. As the platform is built on a common data model, it is also easy to integrate, implement and manage in the long-term.
Enhance business processes with built-in AI and analytics
Artificial intelligence (AI) capabilities of Dynamics 365 enrich the customer experience by providing deeper insights with applications such as Power BI, Azure Machine Learning (ML), Cortana Intelligence and the Internet of Things (IoT) to your fingertips.
With these intelligent tools, you can make smarter business decisions quickly by embedding intelligence into repetitive work. Also, every employee, irrespective of their level in the organization will get real-time visibility into accurate AI-powered data insights, which help them to do their jobs better.
The final say
These are just a few remarkable benefits of Dynamics 365 implementation. Despite the fact that businesses are looking forward to digitally transform their business operations, many enterprises are still lagging behind. The business world is constantly changing; hence companies must hire a Dynamics 365 service provider to keep up with the aggressive market competition.
Without a doubt, Dynamics 365 implementation will give the power of Microsoft tools and technologies in your hands to help your business grow effortlessly. Hence, contact our experts who will help you to embark on your journey of digital transformation with Dynamics 365 tools.