Portfolio Technology: IT Services

A modern web-based solution for enhanced data control and collaboration

Posted on by Softweb Solutions
API-heat-featured

Customer Background

Our client is a global leader in delivering high-performance heat transfer solutions, with a 140-year legacy of innovation and excellence across nearly every industry. Supported by a robust network of manufacturing facilities, the company is committed to meeting the most demanding challenges with precision and expertise.

  • Industry

    Mechanical and Industrial Engineering

  • Technologies / Platforms / Frameworks

    Angular 8.0, .Net Core 3.1, SQL Server, Aspose for .Net

Challenges

Java-based desktop application

The core application was developed nearly two decades ago; it lacked modern features and flexibility.

Individual installation was required with a separate MS Access database

Each user had to install the application on their desktop, complicating deployment and maintenance. Additionally, the database was built using MS Access causing data fragmentation and management difficulties.

More space utilization

The decentralized approach, with individual installations and separate database copies, consumed a significant amount of storage space on each client’s system, leading to inefficiencies.

Manual upgrade was required at each client system in case of any changes made in the application

If an update was required, such as a bug fix or new feature, it was applied manually to each user’s system, resulting in time-consuming and resource-intensive processes for the IT team and end users.

The entire application, source code, and database were written in German, creating a major language barrier to making improvements

The entire application’s code and database, developed in German, created a significant barrier to updates or improvements, complicating development and maintenance efforts for non-fluent teams.

Solutions

Our consulting approach for API Heat Transfer is focused on streamlining production and enhancing thermal performance through data analytics. By implementing the technologies and aligning them with industry trends, we optimized resource management, reduced waste, and positioned them for sustainable growth in a competitive market. The solution addressed key areas are:

Designed responsive web applications using Angular and Bootstrap

The new application, built using Angular and Bootstrap, is responsive and adapts to various devices, offering a seamless experience across different browsers and resolutions.

Converted old applications from Java to Angular/.Net Core

The outdated Java application was fully rewritten using Angular and .NET Core, ensuring the critical and complex business logic remained intact and functioned as before.

Converted database from MS Access to SQL Server

The database was upgraded from MS Access to SQL Server, a more powerful and scalable platform, migrating all essential data and ensuring continuity without data loss.

Centralized role and user management

User and role management was centralized, allowing administrators to manage permissions and access from a single location, improving security and simplifying the process of managing users across the system.

Benefits

Full control of data

The client now has complete control and real-time view of data, improving management and security.

No installation is required on individual machines

Users no longer need to install the application locally, simplifying deployment and maintenance.

Easily accessible from any web browser using the internet

The new web-based application allows users to access from any internet-connected device, eliminating the need for individual installations and enabling greater flexibility and accessibility.

Web applications accessible from anywhere

The web-based solution allows users to access the application from any device with internet connectivity.

Multiple users can work on the same projects

Collaboration is enhanced, as multiple users can simultaneously work on the same projects within the system.

Centralized database storage

All data is stored in a centralized SQL Server database, improving efficiency, scalability, and ease of access.

Easy onboarding of new customers and users

The streamlined web application enables quick and simple onboarding of new users and customers, enhancing user experience.
Diagram

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Driving sustainability and efficiency with supply chain data services

Posted on by Softweb Solutions
velocity-ericsson-portfolio-featured

Customer Background

Our client is a global leader in telecommunications and digital services, known for its cutting-edge technology and infrastructure solutions in driving advancements in 5G, IoT, and cloud services. Their expansive supply chain is integral to delivering these technologies efficiently, and they are committed to adopting innovation, sustainability, and operational excellence.

  • Industry

    Telecommunications

  • Technologies / Platforms / Frameworks

    Azure Durable Functions, PostgreSQL, Azure Logic Apps, Azure Blob Storage, Azure Kubernetes

Challenges

The company faced the challenge of managing an extensive, outsourced supply chain across diverse regions, demanding a resilient and scalable solution to ensure global continuity and efficiency. They did not have an advanced logistics system to handle disruptions and reduce time-to-market.

  • Global initiative for supply chain outsourcing: The company faced significant challenges in managing its expansive, outsourced supply chain, which spanned multiple regions, including AMER, APAC, and EMEA. Achieving greater resiliency and sustainability across this complex network demanded a solution of exceptional efficiency.
  • Need for highly integrated logistics: They lacked advanced reporting and analytics to manage disruptions and maintain supply chain continuity for a comprehensive logistics solution.
  • Increase in competitiveness: They wanted to boost competitiveness by reducing time-to-market for finished products and improving overall efficiency in the supply chain.
  • Demand for a proactive global partner: The organization required a global partner capable of managing fluctuating demand and optimizing inventory positioning across their supply chain network for better resource allocation and performance.

Solutions

We collaborated closely with different teams of our client across multiple regions like Hong Kong, Germany, and the US, ensuring that the needs of AMER, APAC, and EMEA regions were thoroughly addressed and integrated into the project.

Our team facilitated communication and feedback loops to ensure the platform’s adaptability across regions, ensuring a global yet localized approach to supply chain management.

Master data portal

Developed a centralized platform, enabling the operations team to access and support all supply chain products in one location for easy accessibility and reducing the time spent searching.

Centralized data file management

Implemented a master data file system to centralize calculations and enhance visibility during regional ERP setup and reconciliation processes.

Cross-reference management

Streamlined the management of cross-references and enhanced data integrity by accurately linking master data with regional ERP systems, ensuring seamless identification of buyers, suppliers, and manufacturers across all the regions like AMER, APAC, EMEA.

Outbound master data files

The outbound file systems were designed for customers and a contract issue log, leading to smoother customer interactions and reduced manual intervention.

Global reporting

Established comprehensive reporting tools like portals, internal dashboards, and external files to ensure global data visibility, enabling better decision making and strategic planning at internal and customer-facing levels.

Custom solutions

Delivered a comprehensive solution by developing custom objects and integrating advanced features, like real-time data access and user-specific product management, that enhance the efficiency and effectiveness of supply chain operations.

End-to-end support

Provided ongoing support and optimization, ensuring that all aspects of the project functioned smoothly and met the high standards required for global supply chain management.

Benefits

  • Centralized data access: The development of the master data portal provided a centralized location for all supply chain data to improve operational efficiency and decision-making.
  • Improved agility and resilience: The integration of advanced analytics and reporting capabilities helped in gaining agility to respond quickly to disruptions and changing market conditions improving resilience and sustainability.
  • Optimized inventory management: The solution helped the organization better manage demand volatility, ensuring optimal inventory positioning across its supply network and minimizing the risks of stockouts or overstocking.
  • Reduced time-to-market: The streamlined supply chain and enhanced data visibility helped to accelerate product delivery, reducing time-to-market for finished goods and improving overall competitiveness.
  • Global coordination: Softweb Solutions’ collaboration assured the teams across different regions that the platform was tailored to the specific needs of AMER, APAC, and EMEA, making the solution scalable and adaptable for global operations.
Diagram

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Hardware services leader sees 3x increase in customer engagement

Posted on by Narendra Prajapati
Apple Dummy Featured

Customer Background

A recognized leader in delivering comprehensive hardware services, encompassing installation, maintenance, and repair services. They cater to businesses and individuals, offering expertise across a wide range of hardware, from desktops and laptops to complex networking equipment. Their commitment to efficiency and quality ensures minimal downtime and optimal performance. With a national network of technicians and a strong focus on customer service, they have established themselves as a trusted partner for all hardware needs.

  • Industry

    Manufacturing

  • Technologies / Platforms / Frameworks

    Tableau

Challenges

Transforming vast quantities of product survey data into actionable insights presents a significant challenge. Extracting meaningful trends and pinpointing critical areas for improvement requires a deep understanding of diverse survey responses, encompassing aspects like build quality, performance, and durability. This necessitates a thorough analysis process to identify key performance indicators (KPIs) that effectively measure product success. Collaboration with the client plays a crucial role in prioritizing these vital KPIs, ensuring the developed Tableau dashboards deliver the most impactful insights to guide the product engineering team’s testing efforts.

Solutions

We leverage our Tableau expertise to deliver impactful solutions, helping leading hardware services companies like this one address their challenges:

  • Data cleansing and standardization: Softweb meticulously cleansed and standardized the survey data. This ensured consistency, eliminating inaccuracies that could skew the analysis and subsequent insights.
  • Advanced analytics and KPI identification: Our data scientists employed advanced analytics techniques to extract meaningful patterns and trends from the vast data set. This facilitated the identification of key performance indicators (KPIs) that accurately measured various product attributes such as build quality, performance, comfort, and durability.
  • Interactive and customizable dashboards: We designed interactive and customizable Tableau dashboards tailored to the specific needs of the client. These dashboards presented KPIs in an easily digestible format, allowing the product engineering team to quickly identify areas for improvement and prioritize their testing efforts.
  • Actionable insights and data storytelling: Softweb went beyond simply presenting data. We used our storytelling expertise to communicate the insights gleaned from the dashboards in a clear and actionable manner. This empowered the client to make informed decisions based on tangible evidence, ultimately leading to product improvements.
  • Ongoing support and collaboration: Recognizing the dynamic nature of customer needs and product development, Softweb established a framework for ongoing support and collaboration. This ensured the dashboards remained relevant and effective as the client’s products evolved and new survey data was collected.

Benefits

  • Faster time to insights
  • Streamlined collaboration
  • Prioritized improvement efforts
  • Data-driven innovation
  • Reduced costs and improved ROI
Dashboard
Dashboard
Dashboard
Dashboard

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Softweb redefined the traditional policy management for a leading insurance firm

Posted on by Narendra Prajapati
Modernization Insurance Featured

Customer Background

The client is a prominent insurance company with a rich history in the industry. Over the years, they have accumulated a vast amount of policy data and built a legacy policy management system to handle their operations globally.

  • Industry

    Insurance

  • Technologies / Platforms / Frameworks

    Azure Database Migration Service, Azure Data Factory, Power BI

Challenges

The insurance company faced several challenges with their legacy policy management system, which hindered their ability to meet dynamic industry demands. Some of the major obstacles they encountered were:

  • Outdated technology: The legacy system was built on outdated technology, making it difficult to integrate with modern tools and services.
  • Inflexible architecture: The existing system had a monolithic architecture, limiting the company’s ability to quickly adapt to changing business needs and regulations.
  • Data silos: Policy data was scattered across various silos within the organization, resulting in inefficiencies and making it challenging to gain a comprehensive view of customer information.
  • Slow processing times: Due to the system inefficiency, policy processing times were slower, leading to customer dissatisfaction and potential business loss.
  • Lack of automation: Manual processes were prevalent, leading to increased administrative burdens and human errors.

Solutions

To address the challenges faced by the insurance company, Softweb Solutions proposed a comprehensive modernization plan to transform their policy management system into a robust and agile platform. Here are the key features of the solution:

  • Cloud-based Infrastructure: We migrated the policy management system to a cloud-based infrastructure to ensure scalability, flexibility and seamless integration with modern technologies.
  • API integration: We used API integration to break down data silos, enabling real-time access to policy information and improving overall operational efficiency.
  • Microservices architecture: The legacy monolithic architecture was restructured into microservices, allowing for modular development and easier maintenance.
  • Artificial intelligence: Leveraging AI, we introduced automation to various processes, such as claims processing and underwriting, to reduce manual efforts and enhance accuracy.
  • Mobile accessibility: We developed a user-friendly mobile app, empowering customers to access and manage their policies conveniently on the go.
  • Data analytics: Utilizing advanced data analytics, we provide actionable insights for better risk assessment, personalized policy offerings and improved customer service.

Benefits

The modernization of the policy management system brought numerous benefits to the insurance company, empowering them to stay ahead in the competitive market. The key benefits achieved were:

  • Enhanced customer experience: Faster policy processing and mobile accessibility allow customers to interact seamlessly with the company.
  • Improved efficiency: Automation and AI-powered processes streamline operations, reducing processing times and minimizing errors.
  • Real-time insights: With data analytics, the company gained valuable insights into customer preferences and risks, enabling more informed decision-making.
  • Regulatory compliance: The modernized system ensures compliance with evolving industry regulations, reducing the risk of penalties.
Diagram

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Precision at your fingertips: MR solution for manufacturing

Posted on by Narendra Prajapati
Hololens Portfolio Featured 1

Customer Background

TMF Center is a manufacturing company based in rural, west-central Indiana that manufactures components for off-highway construction equipment, mining, and heavy-duty trucking industries. They have a second plant that specializes in high-volume component manufacturing. Their approach to competing on a global scale relies on utilizing cutting-edge technology and efficient manufacturing techniques within a business-friendly environment. They are committed to providing high-quality, competitively priced products manufactured consistently on time.

  • Industry

    Manufacturing

  • Technologies / Platforms / Frameworks

    HoloLens 2, Unity3D

Challenges

TMF Center manufactures parts for heavy-duty equipment that requires a lot of assembly and welding work. Their priority is to build high-quality products. They test each weld and certify each welding machine. Once the parameters for a particular weld are certified, all welds within the company are performed with the same parameters.

They encountered difficulties in providing real-time, step-by-step guidance to their employees and trainees as they engaged in welding heavy machinery parts within the production unit. The welding work requires high accuracy and precision up to 1-2mm to design the desired product. Also, the nature of client’s work is such that they do not always have internet access; hence, they needed an MR headset to fetch information from a physical device offline.

To sum up, there were three major challenges to overcome:

  • Required precision up to 1-2mm
  • Needed MR guide to fetch real-time changes
  • 3D model to be precisely aligned with the real model

Solutions

Upon gaining a thorough understanding of the client’s needs and challenges, our team collaborated to develop innovative solutions. Our initial approach was to establish an on-premises server to facilitate offline access and navigation of the file directory. This solution eliminates the need to depend on internet access for information retrieval and also simplifies the process of updating the physical system with any new changes.

Our team of mixed reality (MR) experts developed a user-friendly navigation system for the HoloLens 2 headset. This system enables technicians to easily browse directories, select relevant models, and retrieve information. The application provides clear and concise instructions, as well as specifies the tools and steps required, for each process. This helps technicians to understand and complete their tasks more efficiently and effectively.

We prioritized a user-friendly and intuitive design for the application, filtering out unnecessary components to streamline the user experience.

To project a 3D model in the desired space, we implemented a QR-based solution that allows workers to simply scan a QR code to overlay the 3D content on equipment. We also designed a 3D joystick/control panel for precise orientation and manipulation of the 3D model.

Finally, we added an FTP connection to help them save videos and images, enabling technicians to record their work progress and improve productivity. Stakeholders can also access this information to enhance transparency and collaboration.

Benefits

  • Reduced costs associated with errors and rework
  • Improved employee satisfaction and retention
  • Increased transparency and stakeholder engagement
  • Improved operational efficiency
  • Zero dependency on internet access
Diagram

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How Softweb modernized legacy billing system for a leading telecom company

Posted on by Narendra Prajapati
Billing System Featured

Customer Background

Our client is a leading US telecom service provider with more than 30 years’ experience. They serve around 10 million satisfied customers with top-tier mobile, internet and landline connectivity solutions. They are known for excellence, reliability, competitive pricing and exceptional customer support. Their impressive track record and commitment to customer satisfaction have solidified their position as a trusted industry leader.

  • Industry

    Telecom

  • Technologies / Platforms / Frameworks

    Azure Cloud, Artificial intelligence (AI), Machine learning (ML), Azure SQL Database

Challenges

The company’s billing system had a complex and monolithic codebase that was difficult to maintain and extend. As the company expanded its service offerings and faced increasing competition, the limitations of their billing system became evident. They also faced challenges like:

  • Inflexibility and lack of scalability: Legacy billing systems were inflexible and difficult to change, which made it difficult to adapt to new business requirements or market changes. Since the systems were not scalable, they could not handle increased volumes of transactions and new products and services.
  • High maintenance costs: Legacy billing systems were expensive to maintain as they required specialized skills and knowledge to run. This drained resources and made it difficult to change or improve the system.
  • Security vulnerabilities: Their billing systems were more vulnerable to security risks. This is because they used outdated security protocols and were not properly patched against known vulnerabilities. This put their business at risk of data breaches or other security incidents.
  • Poor customer experience: Legacy billing systems provided poor customer experience. This is because they were difficult to use, not user-friendly and did not meet the needs of modern customers. This led to customer dissatisfaction and churn.

Solutions

Softweb Solutions conducted a comprehensive needs assessment, engaging stakeholders to understand challenges, scalability requirements and compliance concerns. This approach allowed our experts to gather insights, identify key pain points and propose a tailored solution to address the specific challenges faced by the telecom company.

To address the challenges faced by the telecom company with their billing system, our team of experts decided to modernize their systems to help them achieve their business objectives:

  • Scalability enhancement: We helped them adopt cloud-based solutions to ensure the billing system could handle the increasing volume of transactions effectively.
  • Feature-rich modernization: We migrated data from SQL Server to Azure SQL Database. Moreover, our experts implemented a modern billing platform that offers a wide range of essential features, such as personalized billing plans, dynamic pricing and real-time usage tracking.
  • Compliance and security: To address compliance and security concerns, we implemented robust data security measures, adhered to industry regulations and followed best practices for data privacy.
  • Employee training and change management: As part of the solution, our team of experts provided comprehensive training to employees on using the upgraded billing system effectively.
  • Continuous monitoring and optimization: After the successful implementation of the modern billing system, we helped the client establish a monitoring and optimization process for regular assessments and feedback gathering.

Benefits

The modernization of the billing system of the telecommunications company helped them with a wide array of business benefits that positively impacted various aspects of the company’s operations, customer experience and overall competitive position in the market:

  • Enhanced customer satisfaction: Our feature-rich billing system with real-time usage tracking, dynamic pricing, and personalized plans enhances customer control and satisfaction. Equipped with user-friendly tools and real-time data, their customer service team can efficiently resolve billing inquiries, improving the overall customer experience and loyalty.
  • Improved billing efficiency: The modern billing system offered by Softweb Solutions streamlines billing processes and reduces manual interventions. Automated billing and dispute resolution capabilities decrease billing errors and processing delays, leading to more accurate and timely invoices, enhancing billing efficiency.
  • Scalability and flexibility: The cloud-based billing system’s scalability allows the telecom company to accommodate its growing customer base and demand fluctuations seamlessly. The company can scale resources as needed, preventing performance bottlenecks and ensuring a consistent user experience.
  • Accelerated SLA deployment: Robust API integration capabilities facilitate quick and efficient integration with other systems and third-party applications. This allows them to roll out new services faster, respond promptly to market trends, and maintain a competitive edge in the rapidly evolving telecommunications industry.
  • Enhanced data security and compliance: The new billing system, designed with robust security features, ensures customer data protection and compliance with industry regulations. This builds trust among customers and reduces potential legal and financial risks.
  • Data-driven decision making: Integrated monitoring and analytics tools provide valuable insights into customer behavior, billing patterns and system performance. This data-driven approach allows the company to make informed decisions, optimize service offerings and identify new revenue opportunities.
  • Cost savings: A more efficient and automated billing process reduces operational costs associated with manual billing and dispute resolution. Additionally, our cloud-based billing system eliminates the need for expensive on-premises hardware and maintenance, leading to cost savings in the long run.
  • First contact resolution rate: A modernized billing system ensures accurate and up-to-date customer data, reducing the need for multiple interactions to resolve billing inquiries, thereby increasing the first contact resolution rate (FCR).
Diagram

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Enhancing personalization for a real estate company with Sitecore

Posted on by Narendra Prajapati
cortex-featured

Customer Background

The client is a renowned real estate company with over 50 years of experience in selling high-end houses. They have built a reputation for providing exceptional customer service and expertise. While their primary focus is on residential properties, they also offer services in the commercial real estate sector.

  • Industry

    Real estate

  • Technologies / Platforms / Frameworks

    Sitecore

Challenges

The client is a leading real estate company with a high-traffic website that attracts millions of visitors annually. Unfortunately, the website lacks personalization, leading visitors to struggle to find properties that suit their needs.

  • Lack of consolidated data: The organization did not have a lot of data about their visitors’ preferences and behavior. This made it difficult to personalize the website experience for each individual visitor.
  • Complexity: Personalizing a website can be a complex task. There are many factors to consider, such as the visitor’s location, budget and needs.
  • Outdated digital platform: Their existing digital platform lacked the flexibility, scalability, and modern features required to keep up with the dynamic demands of the real estate market. This hindered their ability to effectively showcase property listings and engage with potential buyers and tenants.

Solutions

Softweb Solutions thoroughly understood the unique challenges and goals of our clients through comprehensive consultations and requirements gathering. This deep understanding enables us to design tailor-made solutions that align perfectly with their specific needs and objectives.

Our team of skilled Sitecore experts meticulously plans and executes the implementation process. This ensures a seamless integration of the Sitecore Cortex with our client’s existing systems and workflows. Throughout the development phase, we prioritize user experience and personalization, aiming to create a digital platform that engages and resonates with their target audience.

Customized property listing management

  • Property search: Users can search for properties by location, price, number of bedrooms, number of bathrooms and other criteria.
  • Property filtering: Users can filter properties by a variety of criteria, such as price, location, number of bedrooms and number of bathrooms.
  • Property comparison: Users can compare multiple properties side-by-side to see which one is the best fit for their needs.

Personalization and user segmentation

Utilizing Sitecore Cortex, we implemented user segmentation based on demographics, behaviors and preferences. This enables the company to deliver personalized content and recommendations to each visitor. With personalization, they can increase engagement and conversion rates.

Benefits

  • Enhanced user experience: The new Sitecore-powered platform offers a user-friendly and consistent experience across all devices. This improved customer satisfaction and encouraged longer website engagement.
  • Increased lead generation: The client experienced a significant increase in lead generation and conversions. The streamlined lead management process allowed them to capture and nurture leads more effectively.
  • Improved efficiency and productivity: We streamlined the property listing management system with our custom Sitecore Cortex solution, which improved efficiency and productivity. This enabled the company to manage and update property listings efficiently. This also saved time and effort, enabling the team to focus on core business activities.
  • 20%

    increase in website traffic

  • 42%

    improvement in user experience

  • 68%

    increase in property discovery

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Securing financial transactions with intermediate servers

Posted on by Narendra Prajapati
Tapping Featured

Customer Background

Our client is a financial services provider that enables touchless payment options. The company is based in Canada and offers its products across the globe. It offers NFC-enabled wireless receiver that allows for instant acceptance of any contactless payments.

  • Industry

    Financial services

  • Technologies / Platforms / Frameworks

    Java Spring Boot, AWS, Spring MVC, Thymeleaf, JUnit

Challenges

The client has several NFC-based wireless devices that allow charity event attendees to donate with a single tap. Although, different credit and debit cards mean different payment processors. Hence, the data transfer between the card tapped and the server must be secure and received by the respective processor.

If the donor has a Visa card, the information should be transferred and matched with the Visa payment processor. It was challenging to secure confidential information and share it with the respective processor simultaneously. This also requires a thorough tracking of each touchless payment device for better visibility into each transaction.

The company had software that shared the device details and allowed the employees to manage orders. However, it was built on monolithic architecture. The application was not scalable and required more deployment and restart time. Also, the cost to maintain the application was very high.

  • Security concerns
  • Lack of visibility of the transactions
  • Insufficient device tracking
  • Monolithic architecture
  • Costly and time-consuming software maintenance

Solutions

It was important to get an in-depth knowledge of the business model of our client to provide best-in-class solutions that can efficiently address their challenges. While dealing with financial data, it is crucial to secure the transactions to avoid fraud. Understanding the criticality of this matter, adept data experts at Softweb Solutions suggested implementing an intermediate server. Our solution allows the company to transfer data securely from their device to the relevant payment processor.

Intermediate servers

The company can now securely share encrypted confidential data with the bank servers. The data is transferred to the relevant payment processor without any delay or corruption in an acceptable format (for example: CVV, expiry data, etc.). The data is encrypted using the AED algorithm. Our data consultants leveraged AWS HSM as a security token that can be generated to secure the communication between the NFT device and payment processor. One processor has one related physical HSM key that is accessed by only one authoritative person from the company.

Customer-facing app

We developed an interactive web portal that can be accessed by the employees as well as their customers. Employees can leverage the app for efficient sales-order management. They can get orders, review them and accordingly share a quote with clients. Customers can customize their purchase orders from the web app. The company can also track the devices that the clients use to gauge data on the amount received from each of the devices, they can also activate or deactivate the device remotely, depending on the requirement of the customer.

Previously, the app was built with fewer features using monolithic architecture. We rearchitected using microservices. Our team of developers leveraged the DevOps methodology to divide the app into containers that can be easily managed and updated separately without hindering the working of other modules. This allows the comapny to scale the application and save time and money while updating the app or adding new features.

Third-party audit

To adhere to PCI compliance, we offered a security assessment to ensure all payment card information is handled securely. We also involved third-party and payment gateway partners in the process. After a thorough security assessment, the company became PCI DSS compliant.

  • 95%

    Improved security

  • 100%

    Device visibility

  • 85%

    Enhanced customer satisfaction

portfolio diagram

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How legacy system modernization enabled Anderson + Wanca to work efficiently

Posted on by Narendra Prajapati
Anderson Featured

Customer Background

Anderson + Wanca is a boutique litigation law firm focusing on complex business class action litigation in state and federal courts across the United States. Anderson + Wanca has expertise in TCPA law, BIPA law, various types of consumer fraud and Illinois law regarding biometric privacy and data breaches. The firm wanted to make the best use of PDFs to streamline workflows and enhance employees’ productivity.

Anderson + Wanca

  • Industry

    Law

  • Technologies / Platforms / Frameworks

    Java, Google Sheets, GlassFish

Challenges

For any law firm, gathering a large amount of information and using it to one’s advantage has always been the need of the hour. Anderson + Wanca looked to gain a competitive advantage by accessing reliable information in the least amount of time. PDFs are extremely useful in such cases. With its outdated database management system, Anderson + Wanca could not effectively use PDFs.

The client was facing the following specific challenges:

  • Enhance the productivity of editing, annotation and online form filling
  • Improve the efficiency with which documents are filed and sorted
  • Authentication and security of documents
  • Customized electronic transmission
  • Technology migration
Anderson + Wanca was also facing intensified competition, increased client sophistication, financial pressures, technology upgrades and, of course, information proliferation. Nevertheless, the client’s main concern was migrating their legacy database management system to a digitally transformed business process.

Solutions

By working with Softweb Solutions, Anderson + Wanca got FaxHelper. FaxHelper is a PDF software we developed to solve Anderson + Wanca’s all PDF-related concerns.

We designed FaxHelper mechanics exactly as per the client’s needs. Here’s what the software does. The software fetches data from Google Sheets. It then splits each page of the PDF into images. Anderson + Wanca can then edit, annotate and authenticate every page of their legal documents. They can also make a group of images and send the required materials in a customized manner. Considering the security and authentication of the documents, the client prefers to send legal documents via fax, wherever needed.

Our Java developers built this software using Java Server Face, Prime Face, EJB and GlassFish 5 (application server). Later, when Google stopped supporting Google Sheets API v3.0 and Google Drive APIs, we also upgraded the software to support Anderson + Wanca’s seamless work. We upgraded the Java version to support smooth workflows.

Lastly, we also migrated legacy database management to a digitally transformed business process. The legacy database management migration covers a series of long steps, considering the industry the client belongs to. Additionally, most legal documents of Anderson + Wanca are likely to have multiple pages and categories or subsections. So, by using our software, the client can convert their PDFs into a readable text format, allowing their clients to search for information more quickly. That’s how, using our PDF software, Anderson + Wanca doubled its work efficiency.

Benefits

  • Better client results
  • Increased productivity
  • Document-level security
  • Workflows working at their best
  • Great legal documents organization
  • Comprehensive information retrieval
Quate
Brian Wanca

We had an obsolete database management system. The ability of our database management system to store, scan, protect and retrieve/share data was disabled.

We consulted the team at Softweb Solution to discuss the challenges of managing confidential legal data. With their support, we were able to migrate our legacy database management system to a digitally transformed business process. We were pleased with their expertise to meet our needs and handle all issues promptly. It will be a pleasure to work with them in the future.” – Brian Wanca
anderson-and-wanka

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How we improved the usability of the university website

Posted on by Narendra Prajapati
Upenn Featured

Customer Background

Our client, the University of Pennsylvania (UPenn), is the oldest institution of higher education in the United States and a haven for academic excellence. It was founded in 1755 and was the first American institution of higher education to be designated as a university in 1779. Today, UPenn is a member of the United States’ elite group of private Ivy League universities.

UPenn

  • Industry

    Education

  • Technologies / Platforms / Frameworks

    Node.js, Vue.js, MongoDB, AWS, Apostrophe

Challenges

Prospective and current students, parents, and faculty all visit university websites with a specific goal. With such a diverse audience, university websites must be simple to use so that users can find where to start answering their questions on the university website.

UPenn’s top priority was to improve the website’s user experience and the usability of the university website. We conducted perception and usability tests. During the perception tests, we asked various audiences to reflect on their recent visits to the UPenn site. While for the usability tests, we assisted UPenn in conducting a survey of audience comfort in locating the application deadline and how the website improves staff productivity. The goal was to evaluate the UPenn website’s user experience and attitude to improve its usability.

Various audiences mentioned four reasons for using UPenn’s website:

  • Learn more about the university
  • Study the course materials
  • Look at different programs
  • Deliver lessons effectively

The second big challenge was to solve the university site’s findability issues. An overwhelming number of options, images and content contributed to the difficulties with findability. The simple task of finding the admission deadline required at least six clicks and used to take more than a minute to complete. Furthermore, locating specific degree programs and course information took a lot of work.

Additionally, the existing site required staff and university departments to spend a significant time completing any process or submitting purchase requests. Overall, this demonstrated the critical importance of an efficient content management system (CMS).

Solutions

Our developers overhauled the UI/UX, upgraded the website and installed ApostropheCMS. The entire path encompasses many touchpoints. We’ll cover a few here.

We started by reviewing the website’s navigation structure, content grouping and labeling based on user expectations. We took great care when implementing the CMS to place the piece of content or function where users expected to find it. It was a phenomenal solution to the findability problems.

Next, we created wireframes after assessing the audiences’ onboarding and identifying resource concerns. We organized the wireframes into templates for an efficient workflow and consistency in UX. We created a clickable prototype to test the flow. Implementing this significantly improved user experience, particularly in terms of finding resources.

While transforming the UI system, we created a UI pattern library with appropriate sections (buttons, navigation, icons, etc.) as well as a color and typography style guide. Further, we compiled relevant documentation to expand on specific spacing and text hierarchy rules. The pattern library, style guide and relevant guidance all contributed to a complete transformation of the design system.

The primary goal of the UI/UX modernization, website upgrade and ApostropheCMS implementation was to improve usability and accessibility across the UPenn website. Consequently, it modernized the overall look and feel of the website. From the start, we kept UPenn’s existing branding in the center and transformed systems of reusable and modular components.

Testimonial

Benefits

  • Enhanced usability
  • Improved findability of resources
  • Logical structure of the content management system
  • Smooth navigation backed by effective internal search
  • Consistent use of design elements and appropriate page layouts

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