How much faster, smarter, and more autonomous could your electronics operations be?

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From making your inbound and outbound logistics fast, global value chain smart, to automate supplier scouting, we help your business build smarter, more agile, and customer-focused operations. Our Salesforce-certified AI specialists will ensure that you prioritize high-impact opportunities while we strengthen your human-AI collaboration for an AI-first business transformation that can work and act intelligently and independently.

  • Reduce customer support resolution time from days to minutes.
  • Agentforce for electronics can prevent your costly supply chain bottlenecks.
  • Salesforce Agentforce can transform post-purchase component analysis and recommendations.

Make your business agentic with Agentforce solutions we provide

While we offer any of the following solutions for the electronics industry, we offer Salesforce Agentforce consulting, strategies to implement and customize, and Agentforce managed support services.

Customer support

Multi-channel customer support

Multi-channel customer support

Manages inquiries across email, chat, and voice channels. Provides instant responses on product availability, order status, and basic troubleshooting, eliminating wait times.

Self-service knowledge assistance

Self-service knowledge assistance

Delivers real-time answers from manuals, FAQs, and technical documents. Guides customers through troubleshooting, installation, and product details instantly.

Automated case routing

Automated case routing

Classifies support requests based on urgency, issue type, and customer history. Resolves routine inquiries instantly while directing complex cases to the right teams.

Sales and after-sales

Lead qualification

Lead qualification

Identifies high-priority leads based on customer data, past interactions, and buying signals. Automates follow-ups and ensures sales teams focus on the best opportunities.

Deal assistance

Deal assistance

Surfaces pricing, discounts, and promotions in real time. Guides sales reps with relevant product recommendations and upsell opportunities during customer interactions.

Post-sales assistance

Post-sales assistance

Handles warranty claims, replacements, and service requests instantly. Assists customers with troubleshooting, documentation, and follow-ups without delays.

Operations

Intelligent RFQ processing

Intelligent RFQ processing

Extracts specifications from RFQs, maps them to available inventory, and generates accurate quotes instantly. Automates bulk processing to handle thousands of requests efficiently.

Automated order management

Automated order management

Tracks orders, updates delivery statuses, and resolves fulfillment issues proactively. Notifies customers of delays, manages modifications, and ensures smooth supply chain coordination.

Invoice verification

Invoice verification

Matches invoices with purchase orders and receipts instantly. Flags discrepancies, validates pricing, and ensures accurate payments without manual effort.

How our customer profiling can transform your divided customer data into exciting sales insights

Our Agentforce customer profiling creates a continuous intelligence loop that transforms your fragmented customer data from OEM portals, design marketplaces, and marketing platforms into actionable sales opportunities.

Salesforce Agentforce architecture

What are your ambitions with Salesforce Agentforce?

We bring deep expertise in AI-powered procurement, supplier management, and supply chain optimization. Our AI agents enhance visibility, automate processes, and drive smarter decision-making across your electronics business.

Map your AI-driven procurement strategy

Map your AI-driven procurement strategy

  • Gain full visibility across your supply chain.
  • Align internal systems with supplier networks.
  • Track purchasing performance with AI-powered insights.

Create intelligent planning and forecasting

Create intelligent planning and forecasting

  • Improve demand and supply accuracy with AI.
  • Adapt instantly to market trends and disruptions.
  • Predict component price fluctuations and shortages.

Build stronger supplier relationships

Build stronger supplier relationships

  • Identify and onboard high-performing suppliers faster.
  • Automate supplier performance tracking and collaboration.
  • Strengthen partnerships for efficiency and innovation.

Develop faster (1)

Develop faster and smarter procurement operations

  • Reduce cycle time from RFQ to order issuance.
  • Automate spend classification and contract approvals.
  • Streamline negotiations with AI-driven insights.

make purchases cost efficient (1)

Make purchasing more cost-effective and resilient

  • Identify cost-saving opportunities across purchasing.
  • Minimize downtime and prevent supply chain disruptions.
  • Detect and eliminate financial inefficiencies.

Drive innovation and market leadership

Drive innovation and market leadership

  • Align procurement with corporate growth strategies.
  • Foster supplier-driven innovation in electronics.
  • Ensure compliance with global industry standards.

AI agents that help you realize your goals

With Agentforce AI agents, you can optimize every phase of your electronics business. From procurement and supply chain to sales, marketing, and production operations efficiency, our comprehensive AI solutions have got you covered.

Salesforce Agentforce page diagram

Transform every aspect of your electronics business through AI agents – from production to logistics to sales & marketing.

Conenct With Experts

Key benefits of Salesforce Agentforce in enterprise growth

salesforce benefits CIRCLE

  • Smarter procurement decisions

    Automate supplier selection, cost analysis, and contract negotiations with AI-driven insights.

  • Optimized supply chain management

    Improve demand forecasting, inventory tracking, and logistics for a more resilient supply chain.

  • Faster production workflows

    Enhance production scheduling, quality control, and automation for greater efficiency.

  • Intelligent sales and marketing

    Personalize promotions, optimize pricing, and improve customer segmentation with AI analytics.

  • Seamless order and fulfillment processes

    Reduce delays by automating order processing, tracking, and supplier coordination.

  • Reduced operational risks

    Identify operational disruptions, market fluctuations, and financial risks before they impact.

  • Error-free transactions

    Automates data matching, discrepancy detection, and route to humans for approvals.

  • Accelerated decision-making

    Automates data processing, report generation, and analytics to speed up decision making.

AI agents for all your electronics business operations

Service Agent

Service Agent

Instantly resolves complex issues while continuously learning from each interaction. Provides personalized 24/7 support without human intervention.

sales coach

Sales Coach

Analyzes conversations to provide real-time guidance and objection handling strategies. Increases conversion rates through data-driven insights.

sdr

SDR Agent

Qualifies leads, conducts personalized outreach, schedules meetings, and nurtures prospects autonomously. Frees SDRs to focus on high-value relationship building.

caimpaign sagent

Campaign Agent

Optimizes multi-channel marketing by analyzing metrics and adjusting targeting parameters. Maximizes campaign ROI through intelligent content delivery.

retention

Retention Agent

Identifies at-risk customers and proactively addresses concerns before escalation. Implements targeted strategies that improve customer lifetime value.

Success Story

Fujifilm-Sonosite-logo
Salesforce customer portal implementation for Fujifilm Sonosite

Industry

Manufacturing

Technologies

Salesforce Lightning Web Run Time, SSIS, Oracle SR, Oracle EBS

Challenges

  • No centralized portal for accessing system insights and support
  • Inefficient case management due to reliance on manual workflows
  • Lack of structured user roles and permissions for different stakeholders

Business impact

  • Self-service access to system insights and support tickets
  • Role-based access controls and authentication measures
  • Real-time access to purchase history, warranties, and system performance data

Read More
Sonosite-SS (1)

Our Clients

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Frequently asked questions

Salesforce Agentforce brings speed and accuracy to customer support functions. Since it can work autonomously, organizations can automate issue resolution for the most common customer queries. And it can also help support agents get a complete view of each customer’s history, products, and past issues, so they can solve problems faster and more personally.

Agentforce integrates with existing systems such as CRM, ERP, and inventory management systems. It uses APIs and pre-built connectors. If and when required, Salesforce development partners can also build custom integrations for specific business processes or systems in your company.

There are three ways Agentforce helps in technical support.

  • It solves customer problems autonomously such as device connectivity errors.
  • It helps customers with self-service tools and guided workflows.
  • It assists customer support teams analyze issues, suggest solutions, and even automate responses for common problems.
In addition, it connects agents connect with the right engineer for faster and more efficient troubleshooting.

Yes, absolutely. In fact, it is designed to be highly customizable. Businesses can create their own workflows to suit their organizational processes, prepare self-service tools for their customer requirement, automate repetitive tasks, and much more.

Yes. It comes with some pre-built skills. For example, it can manage time-consuming tasks such as returns, exchanges, refunds, delivery logistics, and fulfillment queries. Plus, it can also take care of repetitive tasks such as order modifications, personalized suggestions, and order tracking. You can also build your own AI agents with the help of a certified Salesforce Agentforce partner to suit your specific business functions.

Reimagine your ways of working with Salesforce Agentforce

With AI agents, reconfigure your operating and business models to become more agile and customer-oriented.

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