Field service technicians are mostly on the move, working in all types of weather and remote locations. They need simple, fast, reliable access to the experts, guidance and the digital resources to accomplish their tasks. AR FSM is Softweb Solutions’ field service management application that has augmented reality offering capabilities such as:
Technicians get the ability to carry out hands-free visual collaboration while working on machines. The instructions a field technician receives from the SME are superimposed on his device’s field of view. AR FSM field engineers will be able to see overlays describing equipment status (pressures, temperature, etc.) as they move around the location when they use AR FSM.
SMEs can annotate and add 3D graphics to the technician’s AR headset or tablet. This helps the SME deliver real-time instructions to the technician. AR FSM helps subject matter experts to carry out knowledge transfer and share best practices. This can be done whether the technicians are in the field or in the classroom.