Integrated experience for an immersive environment

Field Alpha is Softweb Solutions’ field service management application that has augmented reality and artificial intelligence capabilities.

  • Works across all popular AR headsets, smartphones and tablets.
  • Field technicians get the ability to have two-way video or audio communication.
  • AR annotations can be sent on the device the field tech is using.
  • Real-time collaboration is possible between the technician and the subject matter expert sitting in a remote office.

Field alpha features

Integrated artificial intelligence

Field Alpha has integrated AI capabilities that enable automated invoicing, in-field inventory prediction and allow monitoring of field technician’s efficiency matrix. The solution allocates repair job tickets automatically based on various parameters such as history, skills, location, priority, tools, and availability. With built-in predictive analytics, users are able to get notifications to schedule a repair in advance.

Field Alpha for field technicians

Technicians get the ability to carry out hands-free visual collaboration while working on machines. The instructions a field technician receives from the SME are superimposed on his device’s field of view. Field engineers will be able to see overlays describing equipment status (pressures, temperature, etc.) as they move around the location when they use Field Alpha.

Field Alpha for subject matter experts

SMEs can annotate and add 3D graphics to the technician’s AR headset or tablet. This helps the SME deliver real-time instruction to the technician. Field Alpha helps subject matter experts carry out knowledge transfer and share best practices. This can be done whether the technicians are in the field or in the classroom.

Benefits of using field alpha

Maximize machine uptime

Increase customer satisfaction

Enable remote diagnostics

Reduce knowledge gaps

Better knowledge transfer

Combine AI and AR