The field operations staff that needs help can stream what they’re seeing in real-time to the SME located offsite and ask him for advice.
The field service engineer can put in the serial number of the equipment through voice commands in order to get details about it as well as put in job work orders.
The field service engineer can view real time data of the equipment based on the voice command provided by the user.
The technician can view all the tasks related to the job work order, watch tutorials and even get real-time data from the back-end system.
The engineer can easily navigate to find out the location of any particular equipment which requires maintenance in a plant where numerous pieces of equipment are installed.
If the field service technician needs to access the previous work done on the equipment, all he has to do is quickly pull up the records on his headset.
Field Alpha can be leveraged to carry out AR simulations of hazardous conditions. Your field engineers can be trained without them having to risk their lives or expensive equipment.
Different products can be viewed in 3D in order to observe their assembly & disassembly process. This helps in repairing faulty parts quickly.
Field Alpha has integrated AI capabilities that enable automated invoicing, in-field inventory prediction and allow monitoring of field technician’s efficiency matrix. The solution allocates repair job tickets automatically based on various parameters such as history, skills, location, priority, tools, and availability. With built-in predictive analytics, users are able to get notifications to schedule a repair in advance.
Technicians get the ability to carry out hands-free visual collaboration while working on machines. The instructions a field technician receives from the SME are superimposed on his device’s field of view. Field engineers will be able to see overlays describing equipment status (pressures, temperature, etc.) as they move around the location when they use Field Alpha.
SMEs can annotate and add 3D graphics to the technician’s AR headset or tablet. This helps the SME deliver real-time instruction to the technician. Field Alpha help subject matter experts to carry out knowledge transfer and share best practices. This can be done whether the technicians are in the field or in the classroom.
With custom-built app, you can provide your customers with handy information on your products and services.