Customer Background

The client is one of the leading supply chain and logistics service providers. They offer extensive import and export trade management services to customers globally. Headquartered in the US, the company’s operations are extensively spread around the world. Their services include logistics management, custom formalities, supply chain management, legal compliances and governance.

  • Industry

    Logistics and supply chain

  • Technologies / Platforms / Frameworks

    UiPath

Challenges

Documentation is an essential part of every business. And when it comes to the logistics and supply chain industry, many companies are plagued by a large number of varied documents. For our client, handling these documents is a major component to achieve improved supply chain management. They were using manual processes for data extraction.

Due to the manual extraction and integration of documents, their error rates were higher. Also, repeatable document-oriented manual tasks were pushing employees to spend more time. Apart from the data extraction and process, the client was also facing the following issues:

  • The manual task of data entries to the respective state sites.
  • Delay in document and file management.
  • A less productive process adds up to lots of wasted time, money and energy.
  • Collecting information from drivers of different states.

Hence, to address these challenges, reduce the time spent on manual tasks and streamline the process, it was vital for the client to embrace automation.

Solutions

Logistics is a very complex industry with repetitive document-oriented tasks. Hence, modern businesses opt for automation to handle mundane, repetitive documentation work. To automate the document extraction and management process, RPA solution is the most suitable of all. After a thorough study and evaluation, Softweb Solutions designed an innovative solution utilizing the latest RPA tools for document processing and data entry.

Using intelligent RPA bots, the client can streamline their documentation process, avoid delays in making decisions and prioritize their business hours. RPA bots allow the client to automatically read and extract data from documents and migrate it to specific systems. It also enables them to perform data entries automatically at breakneck speed.

Benefits

  • Automatic data sharing with suppliers
  • Improves customer service
  • Eliminates human errors
  • Increases the efficiency of the work
  • Seamless data extraction and integration
  • 80%

    Reduction in human
    dependency

  • 80%

    Reduction in operational
    costs

  • 2.2K

    Hours saved every
    month

  • 85%

    Faster document
    processing

RPA in Supply Chain & Logistics

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