Hennig, Inc. is a global manufacturing company that specializes in machine protection products and services. The company provides safety equipment, conveyor belts and other chip/coolant management products.
Technologies / Platforms / Frameworks
Unity 3D, iOS, .NET and Node.js
The company offers safety products that vary according to the requirements of their clients. With so many machines, it is not feasible to take a one-size-fits-all approach. No two machines are identical; hence, it is essential to check that the right conveyor fits the right machine. Moreover, the type of chips that they cut also needs to be taken into consideration. They strive to leverage quick response manufacturing strategies for better customer service. With Q-ROC – the combination of sales, engineering and manufacturing divisions, the company started an initiative to get continuous customer feedback for smooth manufacturing of their equipment. Although, they required to streamline their entire process to meet their customers’ demands.
Their traditional approach involved sending a technician, or a team of technicians, to get the measurements for the machine for which they required the fit. However, this created a major challenge as the technicians had to manually enter the dimensions. Often, half of the information was further communicated to the manufacturing and sales teams. In such cases, the sales team was not able to provide the right quote. The technicians had to visit the site again to get the measurements correct. This was time consuming for the client and their customers and incurred additional costs.
Key issues faced by Hennig:
- Increased production time
- Longer sales and quotation process
- Multiple visits to customers’ site
- Insufficient information
- Miscommunication between the sales and manufacturing teams
Softweb Solutions’ expertise in this area was extremely good. Soon as they got involved, we knew they were going to make sure the project was going to be successful. It was such a good breath of fresh air to partner with them.
– Noah Goellner
- Provide accurate spatial information
- Efficient sales quotes in real-time
- Build customizable orders
- Streamlines the manufacturing process
- Enhances the buying experience
- Faster deal closures
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