Sitecore Managed Services

Our 24/7 technical support team can fully manage your Sitecore environment

Focus on what’s next, as we seamlessly act as a part of your Sitecore Managed Services team.

In today’s digitally intensive and multi-cloud world, IT-as-a-service is imperative. At Softweb Solutions, our Sitecore certified developers deliver robust and integrated Sitecore Managed Services to support growing organizations with digital solutions. We are uniquely positioned to provide exceptional Sitecore support services, following best practices.

We help businesses perform Sitecore upgrades, audits, cloud hosting, while providing emergency and maintenance support. Think of our Sitecore Managed Services as an extension of your in-house team with end-to-end support for the Sitecore platform. This ensures that you concentrate on your business by leaving your Sitecore migration and Sitecore implementation worries to us.

Our end-to-end Sitecore support and maintenance services include:

Platform Support
Infrastructure Support
Emergency Support

Platform Support

Flexible solutions to make improvements and modifications as required.

Sitecore platform bug fixes and enhancements
Proactive Sitecore security, patch and version updates
Periodic health checks and Sitecore site assessment
Sitecore security audit
Site back up and disaster recovery
SSL monitoring and renewal
Upgrade planning

Infrastructure Support

Base-level infrastructure hosting capability and product support that meets industry-standard uptime.

Hosting support
Patches, security networking and storage
Access and rights management
Monitoring and reporting

Emergency Support

Tuning your Sitecore environment for stability and performance with emergency patching.

24/7 site uptime and performance monitoring
24/7 CDN (Content Delivery Network) and cloud firewall support
Prompt escalation of critical issues
Automated deployment caching
Redundancy and disaster recovery

Let’s talk about your Sitecore needs

Create a tailored package

Our Approach

AssessmentWe check your websites’ health status and utilize periodic assessments to maximize operational performance. We take corrective actions for inadequate deployment, optimize workflows to meet your business needs.

Custom planYour Sitecore Managed Services need to be enterprise-class to deliver customer experiences with improved speed, agility and scalability. Our managed services provide a full spectrum of a customizable plan to cover the entire lifecycle of your Sitecore marketing needs.

Support EngagementsOur support engagements are characterized by a detailed process to ensure maximum stability and up-to-date functionality for your solutions. Issues are tracked and managed through a ticket management system and released through an iterative deployment cycle based on your priorities.

Cross-functional TeamWe help you to run the gamut of all functional areas and manage your aspects with a dedicated team. We provide you with access to our full suite of resources from Sitecore architect, developer, support engineer, UX designer and content managers.

24/7 Emergency supportIssues can have a critical impact on business, which is why we provide round-the-clock support and get all hands on deck to ensure your site and applications are up and running smoothly, as soon as possible.

Seamless OnboardingBecome well-acquainted with our team and process with our well-structured onboarding process. We strive to maintain all aspects of our operations open and collaborative so that you can take ownership of your websites.

Tailor-made Sitecore Managed Services to match your needs

What we offer

All you get

Description

Assigned Project Manager

✔

A single point of contact to work with you.

Multi-talented Sitecore Experts

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Choose from our knowledgeable Sitecore architect, developer, support engineer, UX designer and content managers based on your need.

Sitecore Assessment

✔

Let our experts find the root of your implementation problems and put together a remediation plan.

24/7 Support & Monitoring

✔

Rest easy with our 24/7 Server Monitoring and Emergency Support.

Contracts & Structures

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Setup an SLA agreement, resolution and response time to address an incident within a minimum response time.

Service Usage Dashboard

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A custom dashboard to keep track of SLA for the managed cloud support services.

Ticketing Support System

✔

Issues are tracked and managed through a ticket management system and released through an iterative deployment cycle.

Flexible Hosting & Configuration

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Identify the right services for your specific workloads and get started immediately.

Well-founded Expertise

✔

Our Sitecore experts will help you to create the right Sitecore environment that meets your unique requirements and supports your goals.

Get a free Sitecore Audit

Whether you are experiencing performance issues, getting ready to upgrade to the latest Sitecore version or simply planning to scale and enhance your Sitecore platform by adding new functionalities, our team can get you started on the right track. Leverage our free assessment for your site that will help you to:

Understand your goals better
Make informed decisions
Take remediation priorities
Resolve immediate issues
Identify opportunities
Build personalized digital experiences

Get a free assessment

case study

Providing Enterprise Content Management Solution to a Leading Manufacturer

Enables utilizing digital assets
Multilingual sites concept
Increased global brand awareness

Download case study

Why choose us

Softweb Solutions offers complete Sitecore Managed Services to organizations that need the right support to leverage their full potential. We create a step-by-step plan that helps you to get the most out of your Sitecore investment, assuring your platform performs at its peak.

500+

Employees

600+

clients

25+

Products and solutions

1400+

Projects

Let’s discuss your project

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