Salesforce Agentforce 2dx: New capabilities that can transform your business operations

On March 05, 2025, Salesforce announced Agentfroce 2dx, the latest version of Agentforce, a platform to bring trusted, autonomous AI agents into the flow of work.

This latest version of Salesforce Agentforce goes beyond the limits of reactive, chat-based interactions. It introduces trusted, autonomous AI agents that work behind the scenes without constant human oversight.

With Salesforce Agentforce 2dx, organizations can integrate autonomous AI agents into their data systems, business logic, and user interfaces. Thus, enabling AI agents to anticipate business needs and dynamically take cation. The result is improved efficiency, agility, and scale.

This launch represents more than a platform update. It marks a major evolution in Salesforce’s AI capabilities. By tapping into the $6 trillion digital labor market, Agentforce 2dx offers businesses not just automation but a competitive edge in an ever-changing landscape.

What is Salesforce Agentforce 2dx?

Agentforce 2dx goes beyond a simple update. It enhances Salesforce’s digital labor platform completely. It enables truly autonomous AI agents in any business process.

In Salesforce’s words, Agentforce 2dx enables proactive AI agents to “work behind the scenes, without constant human oversight, to unlock new customer and employee workflows of any kind”.

Adam Evans, EVP and GM of Salesforce’s AI Platform, explains the value. “Companies today have more work than workers. Agentforce fills this gap effectively. We extend digital labor beyond CRM. Businesses can embed AI into any workflow easily.”

The full release comes in April 2025. Some features roll out sooner. Early adoption can position you at the forefront of the AI revolution.

What’s new in Agentforce 2dx?

Agentforce 2dx introduces several groundbreaking capabilities. These extend AI throughout your business ecosystem. Here’s what matters most:

Agentforce API

The new Agentforce API integrates agents into back-end processes. It works with third-party systems. It enhances applications. In addition, specific events can trigger AI agents automatically. Examples include new orders in ERP systems. Customer data changes trigger responses, too.

This solves the problem of siloed systems. It creates cohesive, intelligent workflows across platforms. No manual intervention is needed.

Agentforce invocable actions

Agentforce invocable actions embed agents within Salesforce business logic. This includes Flow and Apex. Your team blends traditional automation with AI reasoning.

Your existing flows gain contextual understanding. They develop dynamic decision-making abilities. This hybrid approach delivers reliability with adaptability.

MuleSoft for Agentforce

MuleSoft and Agentforce integration brings three powerful capabilities:

• MuleSoft Topic Center: Developers create topics using natural language. Building agent actions from APIs becomes simpler.
• MuleSoft API Catalog: Access to APIs becomes centralized. Sources include MuleSoft, Salesforce, and Heroku.
• MuleSoft Agentforce Connector: Existing workflows gain Agentforce integration. APIs trigger agents for data enrichment. Actions execute across systems automatically.

Organizations using MuleSoft gain a natural pathway. They extend integration architecture with autonomous AI easily.

Agentforce steps in Slack Workflow Builder

This feature embeds Agentforce into no-code Slack automations. Teams can trigger AI agents directly from Slack events, with conversational context automatically passed to Agentforce without extra steps or manual input.

For businesses that rely on Slack, this opens up new automation possibilities. Routine tasks and communications can run on autopilot, information gathering becomes effortless, and processes can be initiated right within the channels teams are already using.

Agentforce Employee Template

The Agentforce Employee Template enables multi-agent deployment. You can create specialized agents for different business units. These support specific departments, roles, or functions.

Development effort decreases significantly. You scale AI assistance throughout your organization. Consistency remains while customization meets unique team needs.

Agentforce Surfaces

Agentforce Surfaces delivers rich, interactive content. It works across all digital engagement channels. Dynamic components display optimally on different devices.

Your information presentation adapts to each touchpoint. Interactions become more engaging. Context-appropriateness improves for employees and customers alike.

Agentforce Cards

Agentforce Cards embed Lightning web components within agent responses. You can reuse existing Salesforce components easily. They provide additional context and functionality.
Organizations leverage prior Lightning investments. Agent interactions gain utility and intuitiveness.

Tableau Semantics

Tableau Semantics creates organized data structures for Agentforce. Agents use these semantic models for accurate insights. Real-time business context enriches agent responses.

Organizations making data-driven decisions benefit greatly. Tableau’s analytical power combines with Agentforce’s proactive capabilities.

Suggested: Salesforce Agentforce 2.0: The evolution of AI-powered efficiency

Which are the new tools to configure, test, and deploy AI agents

Agentforce 2dx includes comprehensive development tools. These help teams build and deploy AI agents effectively. The tools integrate with existing developer workflows.

Agentforce Developer Edition

The Agentforce Developer Edition provides a free testing environment. Developers experiment with agents risk-free. They explore data cloud ccapabilities thoroughly.

This resource removes financial barriers to Agentforce development. It’s available now at developer.salesforce.com/signup.

AI Assistance in Agent Builder

AI assistance comes built into Agent Builder. Teams accelerate development with AI-powered topic creation.

This meta-application streamlines AI development significantly. It comes included with Agentforce.

Testing Center

The enhanced Testing Center evaluates configurations at scale. AI generates and runs test cases automatically. Manual testing effort decreases dramatically.

New guardrail evaluation features arrive in April 2025. They ensure agents operate within appropriate boundaries.

CLI and VS Code Support

Developers now use familiar tools with Agentforce. CLI and VS Code support comes standard. All configurations work with pro-code tools. Test cases run directly from development environments.

Technical teams work in familiar settings. The learning curve flattens. Adoption accelerates naturally.

DX Inspector

DX Inspector shows all metadata used by Agentforce. Developers see exactly how agents interact with systems. This transparency informs implementation decisions.

This tool is available now. Teams gain immediate insight access.

Agentforce Interaction Explorer

The Interaction Explorer delivers detailed performance analytics. Teams see broad trends and individual sessions. This visibility optimizes agent behavior effectively.

The feature arrives in Fall 2025. It provides insights for mature implementations.

AgentExchange: Salesforce’s AI agent marketplace

AgentExchange creates a thriving Agentforce ecosystem. This marketplace lives within Salesforce. It centralizes agent discovery and implementation.

AgentExchange offers several key benefits:

• Ready-to-deploy agents: Pre-built solutions address everyday business needs.
• Best practices: Community knowledge improves implementation success.
• Customization examples: Real-world use cases inspire new applications.
• Continuous innovation: The marketplace evolves with technology.

AgentExchange is available now at AgentExchange.Salesforce.com.

How Agentforce 2dx transforms business operations

Agentforce 2dx transforms the way work gets done. The impact reaches beyond technical capabilities.
Here’s how it will make these changes happen:

Bridges the work-worker gap

Tasks outnumber workers in most organizations today. Agentforce 2dx provides digital labor for routine activities. Human workers focus on higher-value contributions. Creativity, emotional intelligence, and strategy remain human domains.

Accelerates digital transformation

Organizations leapfrog incremental improvements with Agentforce 2dx. Autonomous agents work across existing systems. Higher automation levels arrive without rebuilding technology stacks.

Creates better customer experiences

Autonomous agents address customer needs proactively. They identify issues before escalation. Service delivery remains consistent across interactions. Customer satisfaction improves while service team burden decreases.

Boosts efficiency and adaptability

Routine task automation makes organizations more efficient. Systems respond dynamically to changing conditions. Market agility becomes a competitive advantage.

Makes data-driven decisions

Enhanced analytical capabilities generate actionable insights. These inform strategic decisions across departments. Agentforce 2dx goes beyond automation to enable intelligence.

From AI tools to AI partners

Salesforce Agentforce 2dx marks a shift from AI assistants to AI partners who work autonomously to help your business thrive.

With enhanced integration capabilities, specialized development tools, and ready-to-deploy agents, it’s easier than ever to implement digital labor that addresses real business challenges.

As the platform becomes available in April 2025, forward-thinking organizations will have a unique opportunity to lead. By exploring Agentforce 2dx now, you position your business at the forefront of autonomous AI.

The future of work combines human creativity with AI efficiency. With Agentforce 2dx, that future is within reach.

Want to see how Agentforce 2dx fits your business? Try the Developer Edition today and start your journey toward autonomous AI excellence.