Offering chatbot-as-a-service to build enterprise-ready bots

Organizations often face hurdles in meeting contemporary customer expectations for immediate, personalized interactions. Our chatbot-as-a-service solution employs AI-driven chatbots to deliver real-time, personalized responses, ensuring 24/7 availability and efficient

  • Enhanced customer engagement
  • Operational efficiency through task automation
  • 24/7 support availability
  • Data-driven insights for informed decision-making

AI chatbot development

Empower your conversations with advanced chatbot capabilities

  • Context-aware chatbot
  • Intent-based chatbot
  • Multilingual capabilities
  • Omnichannel chatbot

Chatbot with context awareness

Embedded context awareness allows the chatbot to connect users’ follow-up questions to the conversation history, delivering detailed personalized answers seamlessly. It ensures a continuous flow in the conversation without repetitive questions. Context, in the form of JSON objects, is sourced from chat history, the user’s website, backend databases, or email messages and meeting notes. This empowers your chatbot to comprehend user context, session context, and domain-specific and industry contexts.

Intuitive chatbot intent recognition

Intent-based chatbot excels in recognizing user intent, understanding their motive, and accurately interpreting messages for real-time, personalized responses. To achieve this, we train the chatbot to recognize diverse intents through intent classification. Messages are grouped into categories like bookings, scheduling, order tracking, product information, FAQs, customer support, feedback, and more. Through NLP machine learning models, we feed data for training, enabling the model to learn and predict user intents based on input.

Multilingual capabilities for enhanced user satisfaction

We enable bots to engage with customers in various languages by integrating translation capabilities. Our chatbot frameworks are designed to facilitate translation based on conversational intent and context. This not only enhances user satisfaction but also fosters loyalty by engaging customers in their native language.

Seamless conversations anywhere

An omnichannel chatbot operates seamlessly across all channels, eliminating the need for reconstruction on specific platforms such as websites, messengers (including Facebook, Instagram, Viber, WhatsApp, Apple Business Chat, and Google’s Business Messages), mobile apps, email, or voice assistants. Using our conversational AI platform, your team can centrally manage conversations between users and the chatbot. All requests can be addressed from a single location, while chatbot users receive responses through their preferred channels. Authenticated users can smoothly transition between channels during conversations, with the chatbot remembering the ongoing dialogue.

What we do


AI-as-a-Service Workshop



AI-based chatbot implementation strategy


Build intelligent chatbots to promote personalized experiences

The battle with Covid-19 is still on and chatbots are perfect for closely interacting with customers. Simply build chatbots with cognitive capabilities and start personalizing your user experiences. Businesses can adopt enterprise-grade chatbots to educate customers about safety measures as well as provide accurate health information to employees. Besides, our chatbot developers can help you build AI-powered chatbots that can identify coronavirus symptoms and offer medical assistance advice.

Build intelligent chatbots to promote personalized experiences

Why Choose Us

Create. Connect. Collaborate.

Softweb Solutions is a chatbot development company, specialized in creating chatbots by integrating cognitive services to revolutionize the way businesses interact with their customers and employees.

Our developers can build customized chatbots and deploy on our platform using the right framework that suits your business needs.







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