Salesforce is a powerful platform that offers numerous business possibilities that are often hidden for enterprises. It has evolved over the years and we know that Salesforce has a lot of productive products on offer for businesses. Although, Salesforce is a well-equipped and easy to deploy platform, companies still require building a complete Salesforce implementation strategy. To assist you, we have identified some common challenges that you may face when planning to implement Salesforce.
“67% of enterprises that use a consulting partner for 24/7 Salesforce management realize their target ROI.” – Source: IBM, 2019.
1. Estimating cost
Cost estimation is a key challenge for many companies. And the cost of implementing Salesforce can be overwhelming for any organization. That is why it makes sense to understand the key considerations before investing. In the absence of proper consultation, business estimated implementation costs, licensing costs and other similar costs can make things complex. Therefore, it is crucial to understand beforehand how Salesforce products will help you meet your business goals.
2. Choosing the right partner
Since Salesforce is a combined platform for sales, marketing and customer service departments, you would want to carefully plan your implementation process. But if it turns out to be bumpy, you may have a rough impact on your operational efficiency. Therefore, it is wise to select Salesforce implementation consultants that can walk you over Salesforce and its true capabilities.
3. Lacking internal experts
Hiring Salesforce experts has become the need of the hour, as they know the platform and can carry out seamless implementation process. In fact, it would be even difficult to map the existing business process without their involvement. Therefore, it is recommended to involve a project manager and an administrator from the time of consultation, as their involvement will ensure a smooth and successful launch.
Salesforce-ERP integration - Evaluate your sales opportunities accurately
Vendors that respond faster gain more business opportunities. This is why companies must empower their sales reps with instant customer and prospect information access by integrating their ERP system with the Salesforce platform.
4. Dealing with data migration
Migrating data can be tedious and painful, as it requires the mapping of data from one system to another. And this is where most companies go wrong if they do not have the right expertise. Be it managing unique IDs, duplicating data, adding custom fields or managing access control, they are all part of the challenge. Hence, it is better to let Salesforce experts help you in managing your data.
5. Integrating Salesforce
Salesforce does not operate in a silo and the real benefit of Salesforce can only be leveraged when it is integrated with other business applications of your organization. Propagating bad data and misunderstanding real-time integration are some of the common challenges faced by companies. However, when you get this right with the help of the right experts, you can experience awesome benefits such as improved real-time visibility, process efficiency, increased sales and valuable data collection.
6. Implementing Salesforce
Salesforce CRM can turn out to be very challenging if it’s features and capabilities aren’t properly understood. In fact, the availability of new features does not necessarily mean you must incorporate them into your business. You might end up with complications during implementation and customization that are built over your previous customization. This is also one of the reasons why you need experts to help you with Salesforce implementation.
7. Delivering consistent training
User training is an important aspect in order to tap into opportunities provided by the Salesforce platform. Lack of training will bring your Salesforce implementation to a stagnant level but understanding the entire platform and utilizing it appropriately will help you to create wonders.
8. Managing centralized records in Salesforce
Maintaining the Salesforce platform after its implementation can be quite a challenge. If your team continues to use spreadsheet records or phone reminders to achieve targets, then you have missed out on utilizing Salesforce as a singular platform. The main purpose of Salesforce is to empower you with tracking, moderating and executing capabilities to manage your organizational processes.
9. Searching for ongoing support
Last, but not the least, the search for ongoing support remains a critical challenge. For many organizations, as they look out to maintain the new Salesforce environment, they would require an experienced Salesforce team for continuous support. Experts can help you to optimize and automate several processes for continuous improvement. They have the right skillsets for modifications like setting automation rules, customizing particular business processes and solving your storage and encryption needs as per your organizational requirements.
Salesforce is a huge platform with multiple products and service offerings. Hence, proper planning and preparation are necessary for a hassle-free implementation. To support you in this process before, during, and after your implementation, we can help. We render a complete set of services with a team of Salesforce certified developers in order to infuse the true benefits of Salesforce in your business operations. If you need assistance with Salesforce implementation services, get in touch with us.