Feb 9, 2024
Forget complex coding and months-long development cycles! The future of digital transformation is arriving, powered by the dynamic duo of generative AI and no-code/low-code on the ServiceNow platform.
This blog dives into this revolutionary combination, exploring how it empowers modern businesses. The article is to demonstrate how easy it is to create a chat prompt program using generic prompt and sentiment analysis with the help of Generative AI Controller from ServiceNow.
There should be no custom code involved to achieve the goal.
In this exercise we will ask the user “Is our service good or not?”
Positive/Neutral Scenario
Negative Scenario
No-code / low-code platforms are increasingly gaining popularity among global enterprises as they allow businesses to create software applications without requiring extensive coding knowledge. These platforms shorten development cycles, improve agility, and reduce the costs associated with development and deployment. This helps companies deal with the challenges of running their business in a world that’s always changing, like the business environment and the global economy.
In addition, no-code / low-code platforms help organizations solve business problems, enhance team collaboration and productivity, achieve business objectives, and develop a mature digital ecosystem to gain a competitive edge.
Softweb Solutions has been helping multiple clients move their traditional processes and custom workflows to ServiceNow, which is one of the most effective tools available for this purpose. ServiceNow’s platform has been designed to streamline business operations and optimize workflows, making it an ideal choice for global enterprises. By leveraging ServiceNow, businesses can automate and optimize their processes, reduce costs, and improve efficiency, all while keeping people and safety at the forefront of everything they do.
Since ServiceNow is having a great new addition of Generative AI Controller which allows to:
1. Login to your dev instance
2. Navigate to “Connection & Credentials”
3. Click on “Azure OpenAI”
4. Click New “Connection & Credentials”
5. Navigate to https://portal.azure.com (Assuming the Azure OpenAI) is already setup
6.Copy the values and create connection.
7. Just make sure you have azure_openai as your default AI
Navigate to “sys_one_extended_capability.list” or “OneExtend Capability”.
There are a lot of AI capabilities already available in list, most of them are used just for ServiceNow but some of them can be used by BizOps / DevOps to create workflows. “Generate Content”, “Generate Prompt”, “Sentiment Analysis” and “Summarize” are some of them.
Navigate to “One Extended Builder Config” or search “sys_one_extended_builder_config.list”
Create a new One Extended Builder Config
Navigate to “Virtual Agent Designer” from search
Diagram Builder
We are done. Publish
Conclusion
In just a few minutes we can add a simple scenario that can be implemented without any code – no scripts, just a few drag and drop. Contact our ServiceNow developers to understand the use case better.
Envision how your AI Journey can be in next 1-3 years from adoption and acceleration perspective.
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