Every organization emphasizes the importance of empowering their sales team constantly. In some ways, empowering a workforce simply means giving them greater responsibility for decision-making which thereby brings better outputs.
With digitization, companies can stand out from the competition. Technologies like machine learning (ML) and artificial intelligence (AI) can prove to be effective in so many tasks related to sales like screening leads, automating marketing campaigns and many more. Let’s see how technological advancements are changing the sales paradigm.
Five points that can guide you to enhance your sales process:
1 Quality training – Providing the right sales coaching
Training is one of the core elements in empowering any workforce and there are many new developments happening in a company environment. If they are more technical and vital in nature, giving proper training to the team members regarding the same is a proactive idea. The overall skill developed by the sales team is dependent upon the quality of the training that they receive. It is very important to pay attention to each member and mold them as equally trained and skilled.
Inculcating AI in the training process can provide prescriptive recommendations based on the styles of each sales representative. AI will recognize the types of material that are most effective for each salesperson and offer personalized materials to them.
2 Communication and collaboration – Keep everyone on the same page
Communication and collaboration are imperative for a healthy sales campaign. It is all about having up-to-date information and keeping everyone on the same page. Uninterrupted communication through relentless collaboration enables greater dynamism.
You can also leverage AI-powered chatbots, which not only have the ability to handle customer communication 24/7, but also suggest viable solutions for their queries. Based on the past data and interactions, AI-enabled chatbots can even generate better upselling and cross-selling opportunities.
3 Arm the sales team with the latest technologies – smart mobile applications are the way to go!
These days, marketing success needs smart mobility solutions. If the sales team needs to be out in the field, why shouldn’t they be empowered with a smart sales application? Sales apps not only provide mobility, but also offer several benefits such as real-time data transfer, sales reports generation, KPI tracking and many more.
AI-powered mobile sales apps help the sales team to get insights on customers and even suggest options for making the deals more successful based on past data. AI apps enable sales reps with automated scheduling and email responses. This, in turn, frees up their time and allows them to complete tasks that they previously didn’t have the bandwidth for.
4 In-depth insights for better decision-making
Having insights into customers’ data like purchase history or past transactions can empower the sales team to offer personalized solutions. AI algorithms help companies to identify patterns to determine which leads are most likely to be converted into a deal. AI-powered sales analytics helps to uncover such insights and recommends the best actions that need to be taken by sales reps and managers.
AI analytics can help sales planners to automate sales forecasts and provide executives with more transparency and decision support for setting projections for the next month, quarter or year.
5 AI-enabled marketing campaigns
AI-based systems can process marketing rules and directions to create and deliver personalized content for particular clientele. Hence, marketing campaigns powered by AI allow you to deliver the right content in the context of the customer’s previous interactions. This in turn helps you to become more relevant in your marketing approach.
AI technologies enable you to gain a holistic, real-time view of your customers and their relevant interactions throughout your sales journey. Leveraging AI enhances your lead nurturing process and allows you to focus on strategizing sales process and drive better results. Digital transformation through AI is providing sales executives opportunities to stay ahead of the curve.
To know more about how mobility and AI help in enhancing the sales process, feel free to contact us.