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Scheduling conflicts, data accessibility, job task miscommunication and low first-time fix rates are some challenges for field service technicians. Softweb Solutions’ field service mobile applications give you an edge by allowing to invest more time in business growth and less time in field service management. With its multiple features, mobile field service solutions offer a range of benefits like:
With the implementation of our field service management solution, connected devices can report issues as soon as they arise. This helps field service managers to dispatch technicians via most convenient routes. Our FSM solution helps companies increase productivity and meet targets within timeframe. The dashboard provides detailed information about every field staff, call details, available resources and site location with real-time updates.
With the automation process in place, the field service management solution makes dispatching of field technicians simple. It eases complexities that arise due to the manual process of task allotment based on a technician’s location and skillsets. Route planning, live tracking, fleet analytics and territory mapping are among the few capabilities of our mobile field service application.
Our FSM solution saves time for your technician by helping them avoid a trip to the office just for schedule pick up. You can manage unexpected events and propose changes to the schedule to accommodate real-time situations at your ease. You can prioritize assigned work based on customer level, urgency, or priority. Mobile field service apps can automate the scheduling and dispatching processes based on parameters of your choice.
Assigning every service request to the right person, at the right time is crucial for mobile field service management. The integration of map in the mobile field service application ensures that a technicians gets the best possible route to their service location. A balanced territory planning and management results in enhanced customer coverage and reduced operational costs.
This is a crucial feature that enables field service technicians record the time taken to carry out a service. It also lets the management measure the time taken by every technician for completing the service tasks allocated to them. They can also note the parts used, call charges and items serviced for easy billing process.
Field service providing companies can use mobile applications to track field service work orders and combine them with vital business information for field service technicians to carry out their jobs effortlessly. That helps in growing businesses, delighting customers and reaching service goals. The mobile solution for field service lists related information like parts needed, items to service, priority and status of the service request.
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