Maximize the productivity and effectiveness of your field workers

  • Mobile clutch
  • Mobile

Scheduling conflicts, data accessibility, job task miscommunication and low first-time fix rates are some challenges for field service technicians. Softweb Solutions’ field service mobile applications give you an edge by allowing to invest more time in business growth and less time in field service management.

With its multiple features, mobile field service solutions offer a range of benefits like:

  • Quicker reaction times
  • Improved customer experience
  • Time savings
  • Resource management

Key features of the mobile field service app

Real-time insights

With the implementation of our field service management solution, connected devices can report issues as soon as they arise. This helps field service managers to dispatch technicians via most convenient routes. Our FSM solution helps companies increase productivity and meet targets within timeframe. The dashboard provides detailed information about every field staff, call details, available resources and site location with real-time updates.

  • Eliminate delays due to paperwork or miscommunication
  • Close gaps in customer interaction with the latest updates
  • Take corrective actions wherever required
Real-time insights


With the automation process in place, the field service management solution makes dispatching of field technicians simple. It eases complexities that arise due to the manual process of task allotment based on a technician’s location and skillsets. Route planning, live tracking, fleet analytics and territory mapping are among the few capabilities of our mobile field service application.

  • Monitor SLAs with less time spent on dispatching and scheduling by managers
  • Deliver stellar customer service while keeping the day’s workload flow smooth
  • Geocoder converts the most confusing addresses into precise coordinates


Our FSM solution saves time for your technician by helping them avoid a trip to the office just for schedule pick up. You can manage unexpected events and propose changes to the schedule to accommodate real-time situations at your ease. You can prioritize assigned work based on customer level, urgency, or priority. Mobile field service apps can automate the scheduling and dispatching processes based on parameters of your choice.

  • Manage work schedules, shifts, and time-off requests easily
  • Schedule field techs with peak times prioritization
  • Access full job details from the schedule
Balanced territory planning

Balanced territory planning

Assigning every service request to the right person, at the right time is crucial for mobile field service management. The integration of map in the mobile field service application ensures that a technicians gets the best possible route to their service location. A balanced territory planning and management results in enhanced customer coverage and reduced operational costs.

  • Consider field workers’ skills, location, availability, equipment and customer segmentation
  • A data-driven territory plan ensures a greater customer experience
  • Manage field staff more effectively with reduced travel times

Time entry

This is a crucial feature that enables field service technicians record the time taken to carry out a service. It also lets the management measure the time taken by every technician for completing the service tasks allocated to them. They can also note the parts used, call charges and items serviced for easy billing process.

  • Automatic time capture for work orders based on booking timestamps
  • Log of detailed service-related billing information
  • Accurate record of technician’s service time
Time entry
Work order management

Work order management

Field service providing companies can use mobile applications to track field service work orders and combine them with vital business information for field service technicians to carry out their jobs effortlessly. That helps in growing businesses, delighting customers and reaching service goals. The mobile solution for field service lists related information like parts needed, items to service, priority and status of the service request.

  • Determine priority of a service request and status of an ongoing job
  • Instant notifications about new work orders
  • Boost technician productivity and utilization






Products and solutions



Why choose us

Softweb Solutions’ mobile field service solution allows field managers to plan, prioritize, assign and track all service activities through a single dashboard. This all-in-one mobile field service app is a solution for service, inspections, repair and preventive maintenance. Using field service mobile applications, you can:

  • Track service level agreements
  • Get instant access to service history and asset configurations
  • Optimize service operations, lower costs and improve productivity