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Transforming field service and boosting business growth

Softweb Solutions implemented Salesforce Service Cloud with Field Service Lightning (FSL) to streamline sale, installation and service processes for their entire product line.

  • Tracks the field technician’s day-to-day work
  • Allows service technicians to document work using a mobile app
  • Increases the number of jobs handled by technicians
  • Eases customer invoicing
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Simplified invoice creating and sending for a telecom service provider

Our experts, at Softweb, integrated Salesforce Sales Cloud for a real-time view of the entire team and their forecasts for complex territories.

  • Online tracking of opportunities
  • Advance reporting with dashboards
  • Optimize database management
  • Streamline follow-ups and tracking
  • Share information in real-time
  • Effectively measure sales metrics
  • Strategic prospecting for better sales
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