How Softweb Solutions eliminated days of manual invoice work for a global manufacturer
Our client is a leader in agricultural and highway equipment manufacturing. They wanted a solution that could automate their manual equipment calibration. We integrated Salesforce into the backend that improved equipment calibration and made their existing mobile app user-friendly.
Industry: Manufacturing 
Business type: Enterprise - Services: Mobile app development services
- Technology: React Native, Salesforce, Firebase Crashlytics, Firebase Analytics, SQLite, GitHub
Client profile
Our client is a manufacturing leader in agricultural and highway equipment. They have been shaping the future of precision spreaders and road equipment for years with a global product portfolio of 800+ SKUs. With a team of 6000+ employees and 15 facilities across continents, they have solidified their presence in the global market.
Technical challenges
Despite being globally successful, the company faced certain challenges that impacted their clients and end users. They relied on manual equipment calibration requiring intensive technical knowledge on spread pattern testing and conveyor flow rate calculations. Here are some of the technical challenges they faced:
Manual equipment calibration
Their process of comparing devices with standards was completely manual, requiring intensive technical knowledge on spread pattern testing and conveyor flow rate calculations.
Configure issues
Due to a lack of an intuitive interface, equipment operators found it challenging to configure optimal settings that could streamline the calibration process.
Real-time diagnostic tools
The client lacked tools that could troubleshoot software issues in real-time, making the situation more challenging taking days or weeks for issues to get resolved.
Limited visibility
The technical support team had no visibility into real-time usage due to a lack of direct integration with the backend system, leading to delayed responses and extended downtime.
Relied on manual solutions
The unavailability of mobile-friendly solutions further aggravated the issues, forcing users to rely on manual tools and calculators that reduce efficiency.
Our solution
The company approached Softweb Solution to redevelop their existing mobile application and make it user friendly. We integrated Salesforce at the backend to make it user friendly and resilient. Our mobile app development experts designed a solution that improved the capability of their existing mobile app while enhancing agility, inclusivity, and proficiency.
Replaced an intensive manual workflow with an intuitive workflow
Our team developed mobile applications using React Native to provide a native-like experience for iOS and Android users. The app was designed to replace an intensive manual process with an intuitive workflow and perform seamlessly even in low or no connectivity environments. Our mobile application solution significantly reduced manual errors and improved support response times.
Developed solution that improved real-time crash reporting
We also implemented Firebase Analytics for user tracking, Firebase Crashlytics for real-time crash reporting, and SQLite for local data storage, ensuring offline functionality. The entire development was managed using GitHub for version control, and coding was executed through VS Code, Xcode for iOS, and Android Studio for Android.
Built an automated calculator to enhance precision and spread analysis
As we embedded pre-defined calibration settings for various inventory, the risk of manual error was eliminated. Users can now add, view, and manage their inventory in the app. Additionally, our team designed a guided workflow to help users conduct and analyze spread pattern tests accurately. To enhance precision, we built an automated calculator for Conveyor Flow Rate (CFR), Calibrated CFR, and Max/Min speeds.
Created knowledge-based videos for quick troubleshooting
Our team crafted tools for converting measurement units to eliminate manual errors. We also developed knowledge-based videos for training and faster troubleshooting. To provide real-time support to end-users, our team implemented direct support functionality. This enables users to identify technicians nearby or contact them through chat, email, or phone.
Business goals and measurable outcomes
| Business objective | Business benefit delivered |
|---|---|
| Improved customer experience | Customers can independently create and track service requests without waiting for manual support. |
| Efficient case resolution | Automated routing and real-time updates that improved response times and reduced delays. |
| Enhanced operational visibility | Customers gain access to real-time purchase history, warranties, and system data. |
Tech stack
- Frontend (Mobile Apps)
- React Native, iOS, Android
- Backend & CRM Integration
- Salesforce Integration, REST APIs
- Database & Offline Storage
- SQLite
- Analytics & Monitoring
- Firebase Analytics, Firebase Crashlytics
- DevOps & Version Control
- GitHub
- Development Tools
- Visual Studio Code, Xcode, Android Studio
- Architecture
- Cross-Platform Mobile Architecture, Offline-First Application Design
- Automation & Features
- Equipment Calibration Automation, Spread Pattern Analysis, Conveyor Flow Rate (CFR) Calculations
- Support & Connectivity
- Real-Time Technician Support, Knowledge Base Integration, Chat/Email/Phone Support Channels
- Platform Capability
- Mobile Field Operations, Equipment Configuration, Calibration Management, Offline Data Access
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