Customer Background
Founded in 1973, TruGreen® is one of the leading lawn care companies, serving over 2.3 million residential and commercial customers across North America. With a strong commitment to customer satisfaction, TruGreen has built a reputation for delivering exceptional lawn maintenance services through science-backed expertise and innovative solutions.
Challenges
The client struggled with inconsistent field technician performance, leading to increased customer churn. The lack of real-time visibility into on-site activities made it difficult to assess and improve service quality.
Key challenges:
- No system to track technician routes and service execution.
- Inconsistent service quality affected customer retention.
- Limited insights for targeted training and performance improvement.
- Inefficient reporting made issue identification difficult.
Solutions
To address these challenges, we conducted a detailed evaluation of TruGreen’s field service operations, including service speed, travel paths, and performance benchmarks. We developed an IoT-driven monitoring solution using IoTConnect that integrates real-time data tracking and analytics.
- Path tracking – Logs technician movement across properties, allowing managers to review service routes.
- Speed monitoring – Detects deviations from predefined performance standards and triggers alerts.
- Arrival & departure time logging – Captures timestamps to enhance accountability.
- Time tracking – Measures time spent per service, comparing it against industry benchmarks.
- Data visualization & reporting:
- Power BI dashboard: Enables filtering and analysis based on speed, service time, and performance trends.
- Device health monitoring: Reports GPS sensor failures, gyroscope status, battery health, and dropped devices.
- IoT data processing insights: Tracks data collection, transmission, and analysis time.
- Power Apps interface: Displays technician routes, service times, applied treatments, and comparisons to benchmarks.
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Industry
Landscaping
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Technologies / Platforms / Frameworks
.NET Core 6, Angular, Android – Kotlin, Power Apps, Power BI, IoTConnect, Azure SQL Server, Azure Service Bus, Azure Cosmos DB, Azure Virtual Machine, Azure Storage, Azure Monitor
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Benefits
- Improved service consistency: Standardized technician performance through real-time monitoring.
- Enhanced accountability: Accurate tracking of on-site activities, reducing inefficiencies.
- Optimized training programs: Data-driven insights enable targeted technician coaching.
- Improved operational efficiency: Streamlined reporting and analytics support better decision making.
- Superior customer experience: Increased transparency leads to higher customer satisfaction.
Decades of Trust & Experience
1630+
Projects
545+
Technocrats
26+
Products and Solutions
1020+
Customers
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