Our Clients

portfolio-logo-1
portfolio-logo-2
portfolio-logo-4
portfolio-logo-3
portfolio-logo-5
portfolio-logo-6
portfolio-logo-7
portfolio-logo-8

Build IT operations that predict risks smarter, prevent incidents faster, perform better with every change

Top IT services company Top Artificial intelligence company icon

Modern IT environments are complex, distributed, and constantly evolving. Manual monitoring, reactive troubleshooting, and siloed tools create operational bottlenecks that slow business performance and increase risk. AIOps services bring intelligence and automation to IT operations. They help organizations maintain stability, performance, and control across dynamic infrastructures.

Whether your IT infrastructure spreads across hybrid multiclouds, microservices, legacy systems, or edge devices, our AI operations engineers build custom AIOps solutions. These solutions deliver optimized performance across your IT stack 24X7. We deploy Machine Learning (ML) models that analyze telemetry patterns, automate incident responses, and unify monitoring across your IT environments. Our approach enables zero-touch operations, reduces mean time to resolution, and allows your teams to focus on strategic initiatives that drive business value.

ITOps assessment

ITOps assessment

We audit your IT stack and understand the dependencies of each application service and infrastructure component with data. The assessment delivers immediate fixes and long-term optimization opportunities for your IT environment.

Zero-touch operations

Zero-touch operations

Automated remediation scripts resolve common incidents without human intervention. Our AIOps tools handle routine issues and send alerts to your team automatically when something truly requires their attention.

Predictive analytics and forecasting

Predictive analytics and forecasting

Our AI engineers train ML models based on IT operations' data to forecast capacity needs, performance degradation, and failures. These insights enable proactive scaling and prevent outages before they appear in production.

Incident automation

Incident automation

Intelligent routing assigns tickets based on context, severity, and team expertise. Our AIOps monitoring tools assess, diagnose, and resolve IT incidents across mission-critical workloads. They help you mitigate high-impact events.

Root cause analysis

Root cause analysis

Our AIOps workflows group related events to identify root causes. Correlation engines rank similar incidents and trace failures across applications, infrastructure, and dependencies. It helps you concentrate efforts and resolve issues in minutes.

Unified monitoring

Unified monitoring

We integrate our AIOps monitoring tools with your applications and IT infrastructure. They continuously monitor hundreds of APIs across your environment to give you a centralized view of the health and performance of the IT ecosystem.

Reporting and unified dashboards

Reporting and unified dashboards

Customized reporting and dashboards improve communication and sharing of information between your business teams and SREs. They can align KPIs, such as system uptime, network latency, ticket resolution time, with SLOs and SLIs.

How do AIOps delivers results?

Collect
01

Gathers data from IT sources into a centralized system for complete visibility and context.

Analyze
02

Processes structured and unstructured data in real time to identify patterns and risks.

Predict
03

Uses historical data and ML to forecast failures and recommend preventive actions.

Automate
04

Triggers responses to issues, reduce manual intervention, and continuously refine models.

What are the benefits of implementing AIOps solutions?

AI development and implementation
  • Faster incident detection

    Identifies incidents in seconds by analyzing metrics, logs, and traces across IT infrastructure

  • Reduced downtime

    Minimizes service disruptions through predictive analytics that forecast failures before they occur

  • Accelerated mean time to resolution

    Reduces the time to diagnose and resolve incidents through root cause analysis and event correlation

  • Improved team productivity

    By filtering false positives and automating routine operations, AIOps streamlines IT teams’ focus

  • Enhanced observability

    Achieves visibility across cloud-native, hybrid, or on-premises infrastructure for faster decision-making

  • Data-driven capacity planning

    Optimizes resource allocation and infrastructure investments through ML-driven demand forecasting

  • Cost optimization

    Reduces total cost of ownership by consolidating monitoring tools into a unified AIOps platform

  • Better customer experience

    Maintains service reliability through continuous, intelligent monitoring that ensures application performance

Why do enterprises need AIOps?

  • Automate IT infrastructure

    Automate IT infrastructure

    Implement automated provisioning, workload management, and orchestration to eliminate manual effort. It reduces human error, enforces compliance, and frees IT teams to focus on strategic initiatives.

  • Resolve incidents faster

    Resolve incidents faster

    Use AI-driven analysis to detect subtle performance degradations that rule-based alerts miss. As a result, organizations get faster incident resolution that prevents outages and minimizes business disruption.

  • Gain actionable insights from all data

    Gain actionable insights from all data

    Apply NLP-powered workflows to analyze both structured and unstructured operational data. Organizations can uncover hidden patterns, generate predictive alerts, and enable proactive decision-making across IT operations.

  • Anticipate the impact of changes

    Anticipate the impact of changes

    Leverage AI models to identify risk relationships in code and configuration changes. IT teams can then prevent incidents before they occur and ensure smoother, more reliable deployments.

What are the different use cases of AIOps across industries?

We develop an implementation plan, including the detailed roadmap, timelines, milestones, and resource requirements, and follow that.

AIOps solutions monitor production line systems, predict equipment failures, and optimize maintenance schedules. Automated alerts notify teams of anomalies in industrial IoT sensors, PLCs, SCADA systems, and more. These capabilities minimize unplanned downtime, ensure production continuity, and maximize operational efficiency.
Explore manufacturing solutions

Banks, and insurance and investment companies leverage enterprise AIOps to ensure reliable transaction processing and detect fraud patterns. Real-time monitoring of trading platforms, payment gateways, and core banking systems prevents revenue loss. Predictive analytics optimize infrastructure performance during peak trading hours.
Explore finance solutions

Hospitals, pharma companies, and clinics use AI IT ops solutions to maintain electronic health record availability, monitor medical device connectivity, and ensure imaging system uptime. Automated incident response minimizes service disruptions that could impact patient care. Predictive maintenance prevents critical system failures during peak hours.
Explore healthcare solutions

Telecom providers deploy AIOps monitoring tools to analyze network traffic, predict capacity constraints, and detect service degradation. Automated remediation restores connectivity issues before customers experience disruptions. Root cause analysis accelerates resolution of complex infrastructure failures across distributed networks.
Explore telecom solutions

Supply chain operations rely on AIOps services to monitor warehouse management systems, track logistics platforms, and ensure inventory visibility. Predictive analytics forecast demand spikes and prevent bottlenecks in order fulfillment. Automated alerting ensures seamless coordination across suppliers, distributors, and retail endpoints.
Explore supply chain solutions

Energy companies utilize AIOps solutions to monitor grid infrastructure, predict equipment degradation, and optimize resource distribution. Real-time analytics detect anomalies in SCADA systems, smart meters, and renewable energy sources. Automated workflows ensure regulatory compliance and minimize environmental impact from operational failures.
Explore energy solutions

Semiconductor manufacturers implement enterprise AIOps to maintain fabrication equipment uptime, monitor cleanroom environmental conditions, and track production yields. Machine learning models identify process variations that could compromise chip quality. Predictive maintenance prevents costly equipment failures during critical manufacturing cycles.
Explore semiconductor solutions

Let us show you how enterprise AIOps can step up your IT automation and operations

Connect with our experts

What are the common features you should expect in any AIOps solution?

Benefits of business process automation
  • Data aggregation

    AIOps tools aggregate and normalize data from various sources

  • Event correlation

    Correlates events to pinpoint root causes

  • Automation and remediation

    Automates problem resolution freeing up IT staff

  • Predictive capability

    Allows IT teams to proactively address problems

  • Integration capabilities

    Integrates with other IT management tools

  • Issue detection

    Early detection of issues before they impact users

  • Dashboards and visualization

    Provides real-time insights into IT operations

  • Scalability

    Handles increasing volumes of data and complex operations

How will we implement AIOps in your organization?

  • 1-

    Assess your IT infrastructure

    Our experts evaluate your IT systems, identify opportunities, and define objectives to highlight where AIOps can deliver maximum impact.

  • 2-

    Choose AIOps tools that fit you

    We select AIOps tools based on compatibility with your systems, required features, and desired scalability.

  • 3-

    Develop a solution and implementation

    We develop an implementation plan, including the step-by-step roadmap, timelines, milestones, and resource requirements, and follow that.

  • 4-

    Pilot and scale

    Our AIOps engineers run a controlled pilot, track results, refine processes, and expand AIOps workflows across your organization.

Why choose Softweb's AIOps solutions?

list-icon

Enterprise-grade AIOps tools monitor and analyze thousands of events, logs, and metrics in real time

list-icon

AI models trained on millions of IT operations and incident data points for predictive accuracy

list-icon

Our clients reduced system downtime by up to 40% and mean time to resolution (MTTR) by nearly 50%

list-icon

Ensures full compliance with GDPR, HIPAA, and SOC 2 while safeguarding sensitive operational data

list-icon

Trusted by Fortune 500 enterprises to optimize complex IT environments globally

Optimize your ITOps with AIOps now

From anomaly detection to automated remediation, we help your IT operations evolve from reactive to predictive, powered by AIOps services.