Intelligent Virtual Assistant (IVA)
We build AI-powered virtual assistants that accelerate your business workflows and elevate customer service with human-level responsiveness.
Consult our AI expertsWe build AI-powered virtual assistants that accelerate your business workflows and elevate customer service with human-level responsiveness.
Consult our AI expertsOur Clients
Organizations across industries face increasing demands for speed, accuracy, and scalability in their daily operations. They struggle when operational capacity can’t match demand, internal teams spend hours on repetitive inquiries, customers wait for basic information, employees navigate disconnected systems for routine tasks, and scaling support requires proportional headcount increases. We build intelligent virtual assistants that address these challenges across your entire operation.
We architect conversational AI systems using advanced natural language processing, integrate them with your existing CRM, helpdesk, ITSM, HR, and business tools, design custom dialog flows, embed domain specific knowledge bases, and configure secure integrations with enterprise APIs. With over 15 years of experience in developing conversational AI solutions, we’ve deployed assistants handling customer service inquiries, IT support tickets, appointment scheduling, technical troubleshooting, procurement requests, and compliance training.
We build AI-assistants that interpret user intent, context, and sentiment throughout complex conversations. They handle general language, spelling changes, and multi-turn dialogues while maintaining conversation flow, ensuring correct responses even when customers phrase requests unusually or change topics in between a conversation.
We deploy unified assistant experiences throughout website chat, mobile apps, WhatsApp, SMS, voice channels, and social media platforms. We integrate it with back-end systems to preserve conversation history and context if customers switch from one channel to another.
Our industry-specific models are trained on terminology and workflows of different domains such as healthcare, banking, retail, and more. These domain-optimized assistants understand sector-specific language, compliance requirements, and common use cases, reducing training time and improving accuracy.
Assistants recognize complexity thresholds and transfer conversations to human agents with complete context transfer. Agents receive full conversation history, customer data, and intent analysis, eliminating repetition and enabling them to resolve issues immediately from the handoff point.
Your team configures conversation flows, updates responses, and modifies business logic through visual interfaces without developer involvement. Non-technical staff manage content updates, add new intents, and adjust routing rules independently, reducing dependency on engineering resources.
Monitor conversation volumes, resolution rates, containment metrics, user satisfaction scores, and cost savings in real-time. Our dashboards reveal intent patterns, find knowledge gaps, track performance trends, and quantify assistant impact on support costs and customer experience.
Give your business a 24/7 intelligent assistant that never misses a request and always responds instantly.
Talk to our AI specialists
Offer round‑the‑clock, multilingual assistance across time zones without extra staffing.
Automate routine inquiries to minimize backlog, cut costs, and free agents for complex cases. add d to increase
Handle high query volume without affecting interaction quality.
Automate several workflows like scheduling appointments, setting reminders, making recommendations, and more.
Collect and analyze actionable data to extract useful insights
IVA for semiconductor
Our IVA provide instant access to specifications, processes, and documentation to engineers and operators.
IVA for manufacturing
We help you reduce downtime and accelerate troubleshooting with our manufacturing-focused virtual assistants.
IVA for supply chain
Our AI virtual assistants streamline supply chain operations by automating communication and providing real-time visibility.
IVA for healthcare
Our intelligent virtual assistants improve patient engagement and minimize administrative burden.
IVA for finance
Our virtual assistants help deliver faster service, minimize operational expense, and meet regulatory requirements.
IVA for retail
The virtual assistant enhances customer experience and increases conversion rates with personalized recommendations.
Our smart virtual agent capabilities help organizations modernize touchpoints, improve service speed, and support teams with actionable insights from every customer interaction.
15+ years building conversational AI solutions
Developed 30+ custom AI agents for enterprises
Designed 50+ enterprise-grade AI integrations
Achieved 40% faster AI deployment timelines on average
Managed 200+ AI-driven automation workflows
See how our solutions have transformed businesses across industries.
Softweb Solutions provided the AI-driven platform we needed — one that not only streamlined our claim processing but also significantly enhanced our operational efficiency. I highly recommend Softweb Solutions to any organization seeking to modernize and streamline their processes with intelligent automation. They have truly helped us elevate our claims management to the next level.
Stan Kanterman
President
Softweb has been our partner for over a decade in professional IT services including production and application development support. They support us on customer experience and cloud services as well.
Rimma Fuchs
IT Director
An intelligent virtual assistant uses advanced AI to understand context, learn from interactions, and handle complex queries. Unlike rule-based chatbots, a smart virtual agent delivers personalized, human-like conversations across multiple scenarios.
An artificial intelligence virtual assistant analyzes language patterns, context, and sentiment using NLP. This enables conversational AI solutions to interpret meaning, even with typos or ambiguous phrasing.
Yes. Modern intelligent virtual assistants support omnichannel communication such as text, voice, chat, and messaging platforms, providing seamless experiences whether customers type or speak their requests.
Key benefits include 24/7 availability, reduced operational costs, faster response times, and improved customer satisfaction. Intelligent virtual assistants for customer service handle high volumes while freeing agents for complex issues.
Deployment depends on scope, integrations, and customization. Intelligent virtual assistants are designed for rapid implementation, scaling smoothly across workflows while adapting to your systems and brand requirements without fixed timelines. Pre-built conversational AI solutions for specific industries like an intelligent virtual assistant for hotels can accelerate implementation.
Absolutely. A smart virtual agent connects via APIs to CRM, ERP, HR systems, and databases, enabling personalized responses and automated workflows. An intelligent virtual assistant for insurance companies, for example, can access policy data instantly.
No. Intelligent virtual assistants complement existing tools, integrating with your current tech stack rather than replacing it. They enhance capabilities while preserving your infrastructure investments.
Yes. Conversational AI solutions are highly customizable for industry-specific terminology, workflows, and compliance requirements, from an intelligent virtual assistant for hotels to insurance, healthcare, and beyond.
AI virtual assistants built to grow with you
Deploy an AI virtual assistant that handles volume, maintains accuracy, and keeps your customer experience steady as you grow.
