Digital process automation services
Automate manual tasks, reduce costs, and increase business efficiency with optimization of digitalized processes
Explore automation opportunitiesAutomate manual tasks, reduce costs, and increase business efficiency with optimization of digitalized processes
Explore automation opportunitiesOur Clients
The right mix of data, AI, and workflow automation gives your teams the structure they need to improve efficiency, accuracy, and agility of business processes. For example, a digitalized purchase order process extracts data from invoices and highlights mismatches. However, an automated process identifies mismatches and then assigns them to the right person and syncs with ERP. What takes 15 minutes can be finished in seconds.
Our Digital Process Automation (DPA) services can help you:
Digital process automation companies help you transform how work gets done across your organization. Employees spend over 50% of work time on spreadsheets, emails, and manual handoffs, DPA creates intelligent, automated workflows that connect people, systems, and data.
Explore how digital process automation enhances workflows and accelerates business outcomes.
Connect me with an DPA expert
We use process mining tools and value stream mapping to uncover bottlenecks and show where automation can deliver the most ROI. Our multi-phase roadmaps outline the right technology stack, governance model, and KPIs for your objectives. You get measurable outcomes at every stage, from discovery to full implementation.
We implement integration middleware and workflow orchestration engines that connect your disparate systems. You get smoother automation across order-to-cash, procure-to-pay, and hire-to-retire cycles. Our API connectors, rule engines, and event-driven architectures remove manual handoffs across departments.
We build low-code platforms with BPMN 2.0 notation and simple drag-and-drop tools, so your team can create workflows quickly without custom code. Our solutions include conditional branching, parallel task execution, SLA timers, and escalation rules. Each component adapts the way your processes actually run.
We configure UiPath and Automation Anywhere bots to handle repetitive work. They take care of screen scraping, OCR-based data extraction, and system-to-system transactions. Our team deploys orchestrators to schedule unattended bots and uses computer vision to support employees in real time.
You will gain Ansible playbooks, PowerShell scripts, and ServiceNow workflows that we build to automate provisioning, patch management, and incident response across your hybrid infrastructure. Our self-healing scripts, automated runbooks, and ITSM integrations reduce your MTTR and increase your MTBF.
Our RESTful endpoints with JSON/XML payloads, OAuth 2.0 authentication, and rate limiting enable secure real-time data exchange for your systems. We implement API gateways, webhook triggers, and middleware platforms that synchronize your CRM, ERP, and HRMS systems bidirectionally.
We use ETL tools like Talend, Informatica, and Azure Data Factory to move and shape data across your cloud and on-premises systems. Our master data management platforms keep your core records consistent. Data quality rules and validation schemas ensure that every source stays accurate and reliable.
Our team speeds up solution delivery with Power Apps canvas apps, Power Automate flows, and Dataverse databases. You also get pre-built connectors and reusable components that simplify development. Version control ensures that every application stays high-quality and scalable.
We guide you through phased deployment which includes sandbox configuration, UAT environments, integration testing, and parallel runs before production cutover. Our change management workshops and role-based training help your teams adopt new systems. And the support guides them through the transition.
Digital process automation services begin with process discovery and mapping. We analyze your workflows, identify manual tasks, measure cycle times, and document handoffs.
The digital process automation platform enables the design of optimized workflows. Our DPA experts define decision points, approval hierarchies, and set business rules that route work.
Intelligent process automation runs flows across your systems. Our RPA solutions, API integrations, and workflow engines handle repetitive tasks, real-time data exchange, and coordinated steps.
Process analytics and monitoring provide real-time visibility into performance performance. We track cycle times, bottlenecks, and SLA compliance to refine workflows and scale DPA to additional processes.
Gain more value from your digital processes with DPA solutions that strengthen how your business runs.
Get my DPA solution
Task automation
With AI-powered automation and low-code tools, DPA streamlines manual workflows so your teams can work faster and with less effort.
Process visibility
With enterprise automation solutions, you get real-time dashboards and monitoring tools that make your operations easier to track and understand.
Approval acceleration
Using smart routing and automated decision engines, DPA streamlines approvals and significantly shortens the approval cycle.
Error reduction
With automated checks and data controls, our automated workflow management helps you avoid costly mistakes in business processes.
System integration
Our DPA services connect disconnected applications and databases to create unified workflows across your organization.
Cost efficiency
By automating repetitive tasks, we reduce operational costs and help you get the maximized return on technology investments.
Industry
Manufacturing
Technologies
Java, SQL, iOS, Android, C
Challenges
Business impact
Industry
Manufacturing
Technologies
Power Platform: Power Apps, Power Automate
Challenges
Business impact
Words that motivate us to go above and beyond! A glimpse of our customers who make us shine among the rest.
Softweb Solutions provided the AI-driven platform we needed — one that not only streamlined our claim processing but also significantly enhanced our operational efficiency. I highly recommend Softweb Solutions to any organization seeking to modernize and streamline their processes with intelligent automation. They have truly helped us elevate our claims management to the next level.
Stan Kanterman
President
Our company’s Power App, built 5 years ago, became outdated as our processes evolved. We needed a complete overhaul, so we reached out to the Softweb team. From addressing design, front-end, and back-end challenges to improving business processes, they delivered exceptional results. Thanks to Softweb’s expertise, we’ve modernized our application effectively. I highly recommend their services to anyone seeking development.
Adam Ingle
Customer service automation
Deliver faster, more consistent support with automated customer service processes. Our solutions handle:
Back-office automation
Streamline administrative operations by removing manual data handling. With back-office automation, you can:
Document processing automation
Extract and route document data accurately with intelligent automation. With these capabilities, you can:
Front-office process automation
Support sales and customer-facing teams with faster, automated workflows. Front-office automation enables:
Cross-department workflow automation
Connect processes across business units to eliminate operational silos. Our solutions:
Process intelligence solutions
Gain real visibility into process performance and improvement opportunities. Process intelligence provides:
We bring deep experience in digital business process automation across industries and process types.
From strategy to implementation, we provide digital process automation services that deliver lasting results.
We recommend and implement the right digital process automation platform for your needs rather pushing a single vendor.
Our solutions prioritize measurable business results including cost reduction, cycle time improvement, and error reduction.
We design enterprise automation solutions that focus on your highest-impact processes first and then scale across your organization.
We ensure smooth DPA adoption through training, stakeholder engagement, and clear change management practices.
Digital process automation (DPA) uses technology to streamline and automate complete business processes. It combines workflow automation, RPA, and AI to coordinate work across people, systems, and data. This approach reduces manual work and makes your operations run more smoothly.
RPA focuses on automating individual repetitive tasks like data entry. DPA covers much more. It manages entire workflows that involve people, systems, approvals, and decisions. In many cases, RPA is simply one part of a larger DPA solution.
Common examples include invoice processing, employee onboarding, customer service ticket handling, loan applications, insurance claims processing, order fulfillment, and regulatory reporting. Anything that follows clear, repeatable steps is usually a good fit for automation.
DPA helps reduce costs, speeds up cycle times, and improves accuracy by removing manual errors. It strengthens compliance with built-in controls, provides real-time visibility into processes, and allows you to scale without adding more staff.
Digital process automation works best on structured, repeatable workflows that involve clear rules or steps. It can handle a variety of processes like approval workflows, document management, data entry, system integrations, notifications, and reporting. DPA can also streamline compliance checks, employee onboarding, HR processes, supply chain tasks, financial operations, and most other rule-based activities.
Yes, our DPA solutions integrate with CRM, ERP, HRMS, finance platforms, databases, legacy applications, and cloud services. We use APIs, web services, database connectors, and RPA to tie automation into your existing systems.
The cost depends on how complex your processes are, the number of systems to integrate, the platform you choose, and the overall project scope. Smaller workflows are more straightforward and quicker to implement, while large enterprise projects require more time and resources. We provide a clear estimate and expected ROI before starting any work.
Find out if our DPA services are the right fit for you
Book a 1:1 session to understand how our experts help you build smarter and faster processes that make your teams more efficient and customers happier.
