SYKES is a global leader in providing customer contact management solutions in the BPO sector. We developed an app for SYKES that helps them keep track of employee performance which results in better customer service. Softweb provided a feature-rich iPad app for performance tracking, business analysis, and carry out their business operations smoothly, which helps SYKES to manage their contact management job easily and efficiently.
At a Glance
- High level analysis to observe goals of various sites
- Organized repository of contact information
- App compiles customer data in diverse formats for better decision-making.
- Secure login page limits the unauthorized access to customer details
- Operational transparency and better insights through performance charts
- Streamlining workflow helping users know customers better