Enterprise iPad App for Nation's largest BPO
With surging importance of customer solutions, large organizations have started outsourcing the job of contact management and assistance services to the industry experts. Companies from various domains outsource the contact management job to offer more precise solutions and satisfaction to their customers. Our client is one of those giants who handle all these jobs as a reliable Business Process Outsourcing (BPO) partner. It offers Contact Centre Services, TeleHeath Services and Assistance Services to various industries like Finance, Telecommunications, Technologies, Healthcare, etc.
Bringing Customer Services on iPad for Nation's largest BPO companyDownload Case Study
- A scalable and expandable application
- The best Contact Management Solutions
- Easy to use app that delivers best user experience
- Easy accessibility to clients and project information
- The most efficient solutions at lower cost
- Lessened turn-around time to customers’ requirements
BPO is a strategy many companies are seeking to adopt to achieve new heights. And to offer them the expected solutions, our client desired to develop an iPad application covering the business intelligence for their customers’ data. They were looking for an application which can be mainly useful to their company executives to start with and then gradually to the employees and then the clients.
The application should provide high level analysis of all client projects that the executive is incharge of. They wanted an application that would provide various performance charts, statistical information and alert notifications to the executive users providing actionable business intelligence.
We decided to develop a scalable and expandable application that can support other users as well in the future in later phases of development. After a thorough analysis, we delivered an iPad application to the client that can help them offer the best Contact Management Solutions for their clients.
The application supports the executives of the company to have analysis of their projects which enable them to understand the clients’ requirements best and deliver satisfactory solutions.
The application is easy to use where just after logging in; the user is landed to the dashboard with his list of projects in a carousel fashion. This screen shows the projects, client names and other details in alphabetical order. Also, the filter option enables company users to browse through clients and project information. There is a section for the logged in user that displays a list of all his/her clients. The client can filter the projects via customers’ or projects’ names.
In all, we built a comprehensive application that helps the client manage their contact management job easily using their iPad.