Business Solution: Based on extensive pre and post surveys with control groups, we created a dynamic, media rich website that was able to provide the shared web hosting feature and the ability to manage company profile details. Best practices, methodologies and a service delivery framework were defined and adopted to establish a mutually beneficial relationship. The solution also featured Project Management by Metrics, Weekly Status Reporting, Joint Review Processes and Bi-directional Feedback Mechanisms that ensured smooth business relationship.