With our Field Services Management app, technicians get real-time insight into all the important details they require for effective field service management. The dashboard also makes it easy to centrally configure, track, and manage a field staff’s information. It also provides information about call details, available resources, and site location on the same page with real-time updates.
With the automation process, the app makes dispatching of field technicians simple and straightforward. It eases complexities arising from assigning of tasks by gathering all the field service technicians’ information based on their geographical location, expertise or preferred customers.
Manage unexpected events and propose changes to the schedule to accommodate real-time situations. You can prioritize assigned work based on customer level, urgency, or priority. Mobile field service apps can automate the scheduling and dispatching processes based on parameters of your choice.
The integrated map helps technicians view the location of each service request with pinpoint accuracy. It can also suggest optimal routes, which reduces the technician’s travel time. The management, on the other hand, can keep track of the service staff which will help increase their efficiency and diligence.
This is a crucial feature that lets field service technicians record the time taken to carry out the desired service. It also lets the management measure the time taken by the technician for services catered to the client. Parts used, call charges and items serviced can also be noted for successful and quick billing.
This feature allows your staff to create and maintain relevant data contained in work orders. Technicians are notified of the services requested, while the app lists all related information like parts needed, items to service, priority and status of the service request. This real-time accurate information helps technicians take quick decisions and execute the job smartly and hassle free.
Automated tasks lead to accuracy that ensure minimal errors and eliminate redundancy
Managers can evaluate the performance of technicians with pre and post services recorded data
A streamlined process and a visually appealing app increase service quality and efficiency of field workers.
Administrator privileges ensure higher security. Relevant field workers get role-based access allowing you to decide which technician accesses what
The technician concentrates on the service issues at hand leaving the rest to the field services app enhancing their productivity while reducing the overheads for the company
The app makes processes so simple that your field workers are able to concentrate on their servicing expertise which results in higher retention of your customers