Softweb Solutions ensures that you get the most from your out-of-the-box capabilities of Microsoft Dynamics CRM and develop any customizations that are needed. Dynamics CRM helps you optimize your sales, customer service, social media and marketing departments. Our CRM experts can help you execute your CRM goals by leveraging this industry-leading platform.
Softweb Solutions has a well-defined methodology for implementing Dynamics CRM in your enterprise. It is based on research in your industry using which we create roadmaps and identify your organization’s goals; all of which results in a well-executed CRM implementation.
Give your sales team the right information so that they can target the right customers and prospects. Your employees will get social and market insights to improve existing customer relationships and generate high quality leads. You can analyze past and current customer interactions and activities, collaborate across geographically dispersed teams and co-edit proposals in real time.
Every customer interaction is important. Dynamics CRM helps your agents deliver better customer service with a simple dashboard system in which they can view all the prospects and customer information. Your customers can be engaged one-on-one and be given real-time updates with relevant product and service information.
Dynamics CRM gives you the ability to connect with your customers on social media networks, helping you form closer relationships with them. Twitter, Facebook, LinkedIn and all the popular networks can be used to your advantage. This will help you get insights on what people are saying about your company and spot trends that you can leverage to get a bigger market share.
Dynamics CRM helps you manage your marketing campaigns with an interface that makes it easy to create plans, budgets and keep track of your contacts. You can also enhance team collaboration, manage workflows and processes across your team or while working with different departments.