Customer Service

Don’t Miss a Chance to Serve Your Customers Better

What is your biggest challenge as an entrepreneur? It is quite possible that your customer service task tops your challenges list. Hence, entrepreneurs rummage around for fresh methods to engage their customers as much as they can. There is a long list of apps and communication solutions that make the communication process really very convenient. Customer service is getting easier than ever before with rich customer care solutions.

Solutions for Customer Service

Softweb’s integrated solution has already set a standard for customer service quality. Our customized solutions for each industry have been created with utmost care in order to cater their individual preferences. Our clients have put their trust on Softweb in their endeavor to establish a long term relationship with their customers.

Benefit of having customized customer service solutions:

  • Customer relationship management (CRM) solution to manage customers.
  • Enterprise iPad application for customer service industry for document management and workflow automation.
  • Service industries can make the most of iPhone, iPad and Android tablets to provide best customer care services.
  • Using mobile devices are easier to provide service quotes to customer.

Softweb provides CRM solutions that include the following:

  • Integration with Outlook, Gmail, Excel, Word, and other office tools.
  • Solution for mobile synchronization with calendar alerts and to-do lists.
  • Best customer support solution with remote synchronization.
  • Features supporting automated email promotions, alerts, tracking and reporting.
  • Features to make sure smooth and quick navigation.
  • Attention grabbing icons to enhance usability.
  • Inevitable features like contact management, shared calendar, templates and mailing, email marketing, smart automation, multimedia marketing, comparison charts, etc.
  • Features to ensure social collaboration.
  • Customer portal and knowledge base to provide endless information on product and services.
  • We also have several other IT solutions for organizations. Learn more

Resources

Interact with customers the way they want to

Deliver customer service from anywhere, anytime, on any device.

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