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BACKGROUND

With surging importance of customer solutions, large organizations have started outsourcing the job of contact management and assistance services to the industry experts. Companies from various domains outsource the contact management job to offer more precise solutions and satisfaction to their customers. Our client is one of those giants who handle all these jobs as a reliable Business Process Outsourcing (BPO) partner. It offers Contact Centre Services, TeleHeath Services and Assistance Services to various industries like Finance, Telecommunications, Technologies, Healthcare, etc.

Technologies Used
Programming language: Objective C
Framework: SDK 3.2
Operating system: iOS 3.2

 
CHALLENGE:

BPO is a strategy many companies are seeking to adopt to achieve new heights. And to offer them the expected solutions, our client desired to develop an iPad application covering the business intelligence for their customers’ data. They were looking for an application which can be mainly useful to their company executives to start with and then gradually to the employees and then the clients.

The application should provide high level analysis of all client projects that the executive is incharge of. They wanted an application that would provide various performance charts, statistical information and alert notifications to the executive users providing actionable business intelligence.


SOLUTIONS:

We decided to develop a scalable and expandable application that can support other users as well in the future in later phases of development. After a thorough analysis, we delivered an iPad application to the client that can help them offer the best Contact Management Solutions for their clients.

The application supports the executives of the company to have analysis of their projects which enable them to understand the clients’ requirements best and deliver satisfactory solutions.

The application is easy to use where just after logging in; the user is landed to the dashboard with his list of projects in a carousel fashion. This screen shows the projects, client names and other details in alphabetical order. Also, the filter option enables company users to browse through clients and project information. There is a section for the logged in user that displays a list of all his/her clients. The client can filter the projects via customers’ or projects’ names.

In all, we built a comprehensive application that helps the client manage their contact management job easily using their iPad.


RESULTS:

  • Today, when the biggest concern is to get the most efficient solutions at lower cost, we delivered the application to the client which is surely cost-effective and appealing.
  • The client can now manage their job of contact management, tele-health services and assistance services more effectively. The application has made the work easier which saves the time of the company executives and let them concentrate on as many areas as possible.
  • The overall level of satisfaction of the client's customers has increased and the turn-around time to customers' requirements has lessened to noticeable level.
  • With the help of this application, the client has emerged as an efficient service outsourcer that understands the needs and delivers the most valued contact management services.